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“Amazing in every single way!” 5 of 5 stars
Review of Mokara Hotel and Spa

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Mokara Hotel and Spa
4.5 of 5 Hotel   |   212 W. Crockett, San Antonio, TX 78205 (Formerly Watermark Hotel and Spa) (Downtown)   |  
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Ranked #2 of 352 Hotels in San Antonio
New York City, New York
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
“Amazing in every single way!”
5 of 5 stars Reviewed May 9, 2013

Days before our arrival a phone call from the concierge to see if we could use any assistance prior to arrival was very telling about how top notch this hotel would be! The staff was amazing from that point all the way until check out. Helpful, cheerful, always going above and beyond.

The hotel is a beautiful boutique in a great location. Everything very new, modern and sparkling. The room we stayed in was extremely spacious and comfortable. Literally cannot think of a single negative thing to say about our experience.

Highly recommend this hotel, they are certainly deserving of the high rating they have!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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729 reviews from our community

Traveler rating
    566
    101
    31
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100
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Little Rock, Arkansas, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 9, 2013

When my husband surprised me at Christmas with a trip to see Diana Krall in San Antonio during Cinco de Mayo weekend 2013, I could hardly believe what I was seeing: Tickets to see my favorite musician, a spa weekend get away and at a hotel that received outstanding reviews online.

We have been married nearly 14 years and have a nine year old son. The last time we were able to take a quiet vacation alone, just the two of us, was our belated honeymoon in Europe in 2000.

Over and over during the months leading up to the trip we had heard how there was so much to do in San Antonio. A busy weekend was not what we needed, a relaxing get-away where we could reconnect as a couple was in order. Staying at the Mokara MADE the trip to San Antonio.

While we found the Riverwalk to a crowded place with noisy barkers trying to steer us into their restaurants and very little shopping of interest, the Mokara was a refreshing oasis. The weather was perfect, sunny and in the 70’s, so we made good use of our balcony and instead of mixing with the shoulder to shoulder people hustling along the water; we were able to overlooking the Riverwalk and enjoy the tranquility and beauty from our bird’s eye perch.

The staff at the Mokara is exceptionally well trained in their duties. Everyone, and I mean everyone, was polite, professional and treated us like royalty. The first person we encountered was the valet who graciously took care of us from curbside to our hotel room. The front desk and concierge were exceptional from check in to check out. The housekeeping staff was Johnny on the spot when it came to cleaning and replenishing our room during the few hours a day we actually left it.

Dinner at the hotel restaurant was the best we had during our visit and we followed up by returning after the concert for drinks in the hotel bar. The staff remembered us from the night before, asked us how the concert was and took such good care of meeting our needs, which included a request for a little bite of chocolate to curb a sweet tooth.

The spa services included in our package were some of the best I have experienced (and I have had the opportunity to visit some exceptional spas in my days of travel). The staff were just amazing and the professionals who performed our couple’s massage did a fantastic job. The facilities are top notch.

Our room was very nice, the décor new and clean, and we felt relaxed and comfortable in the space. We had a larger balcony, which I highly recommend to future guests.

Upon check out, my husband, who is known to his friends as a tight-wad and a grouch who is never satisfied with service, told the young lady at the front desk with mock sadness, “I’m a complainer and I have nothing to complain about.” Her reply, “You can complain that you are leaving us.” We thought that was the perfect ending to a relaxing and romantic weekend spend not being busy in San Antonio, but enjoying in the quiet comfort of the Mokara.

Room Tip: Go for the larger balcony during pleasant spring/fall weather.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

Mokara is a customer-centric operation. From the time we arrived until the time we left we were treated as a valued guest. Staff is courteous and welcoming, and the property is well maintained. Overall I'd say it's earned it's rating and has not slipped one bit. If you're looking for a centrally located hotel that actually cares about the quality of your stay this is the place for you. You don't get the generic hotel experience you get with a Holiday Inn or a Marriot, this hotel's top priority is your comfort and your overall guest experience.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 7, 2013

We stayed for our anniversary at the Mokara and they upgraded our room to a river walk view. The service is exceptional, room was very nice and the shower was the best one I have ever had! I would highly recommend this hotel to anyone wanting to stay downtown SA!

Room Tip: I highly suggest paying the upgrade and staying on the Riverwalk side of the hotel. Quiet rooms wit...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McAllen, Texas
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 6, 2013

i typically stay at the Westin or the valencia but the Mokara was exceptional. it is part of the omni family and the service was great. location is also excellent. i don't spend much time in my room while in san antonio but it was enjoyable. food was also excellent. service great all around.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 3, 2013

The Mokara is a lovely hotel. The room was spacious and pristine. Wanted ice and it was brought up immediately in a lovely container. The room was quiet, the hallway was quiet, the lobby was peaceful and elegant. The check in was smooth although the desk clerk seemed a little nervous. The valets were awesome, better service than even the front desk. The only downside to this hotel is the concierge. She emailed me before arrival with the wrong name, she was way too talkative, very eager to make sure we used her name with local retailers. She did not listen. We were eager to get away from her.

We will definitely come back to this hotel. It was a great experience.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Austin, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 21, 2013

The staff should be talked up first--every single interaction was perfection from check-in to the spa to room service to the hotel restaurant waitstaff. They do a great job of knowing your name and treating you like you are important.

The hotel itself is really beautiful--our room in the spa suites area was spacious with a fun balcony overlooking the river. The spa is a first-rate facility in every way and our meal at Ostra was fantastic. Beds super comfortable and doors keep the street noise out just fine.

I don't normally think of San Antonio as a getaway destination, but Mokara makes it so.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mokara Hotel and Spa

Address: 212 W. Crockett, San Antonio, TX 78205 (Formerly Watermark Hotel and Spa)
Phone Number:
Location: United States > Texas > San Antonio > Downtown , East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in San Antonio
#1 Luxury Hotel in San Antonio
#3 Family Hotel in San Antonio
#4 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mokara Hotel and Spa 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Welcome to Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. ... more   less 
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Also Known As:
Mokara Hotel San Antonio
Watermark Hotel San Antonio

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