Always spot on service at this hotel. The staff knows and uses your name with every interaction. Great location right on the Riverwalk. My room overlooking the Riverwalk was very spacious even by US standards. The spa is amazingly wonderful! I highly recommend the hot stone massage or swedish to get any kinks out from your travels. Room service is prompt and delicious. Bellmen and Concierge are very good at what they do, always ready with a recommendation, directions or that much needed cold bottle of water. Their restaurant Ostra is seafood heavy and fresh. What I liked about the hotel from a security perspective is the fact people had to use their keycard to get access to their floor. I know that is not fool proof but it helps.They have a pool on the rooftop where they also offer a spa lunch, esp nice for the all day spa going types! Parking is off site but nearby by valet only and in downtown San Antonio - welcome.