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“Indulge in fabulous!” 5 of 5 stars
Review of Mokara Hotel and Spa

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Mokara Hotel and Spa
4.5 of 5 Hotel   |   212 W. Crockett, San Antonio, TX 78205 (Formerly Watermark Hotel and Spa) (Downtown)   |  
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Ranked #1 of 347 hotels in San Antonio
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Indulge in fabulous!”
5 of 5 stars Reviewed February 12, 2012

Have stayed at this property in San Antonio many times and have never been disappointed with the spa, restaurant or spacious room and bathroom!. The staff is amazing also, accommodating and ready to help with any request. Small boutique hotel with none of the hustle and bustle of the larger hotels.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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544 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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  • French first
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English first
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2012

We visited San Antonio during Alamo Bowl week. We came down to watch the games, but ended up loving the city and Mokara.

We had a few rooms between us, and they were all very large and well appointed. The pillows and comforters were absolutely delightful, and so very soft. While I was not in a room with a balcony, friends of ours were, and I would absolutely recommend this. It lets you in on the action of the riverwalk, even when you're relaxing in your room. Its a great place to people watch. These rooms also seemed to be a bit larger as well.

Another great perk of the hotel was the fresh juice in the lobby throughout the day. The "agua fresca" came in a variety of flavours and was always delicious and refreshing, even in December. One thing that was not quite as tasty was the hotel's restaurant. Food was subpar, and the waitstaff was clearly not prepared for a full restaurant. Because it was a bowl week, the city was packed, so I understand having to wait for service every now and then, but a half and hour for a coke, bread appetizers and beer seemed ridiculous to us. We had come in planning to eat dinner, but with the slow service, we did not have time before the game (we gave ourself 2 hours to eat too).

Thankfully, the hotel staff was more efficient than the waitstaff and they were always helpful with advice on where to eat, or how to get to somewhere. The location of the hotel is amazing as well. Right on the riverwalk, but near the end so it does not get too loud at night. There are several clubs and bars, so we were originally a bit worried about noise, but even in the front rooms, mokara remained quiet. Turned out to be a relaxing and wonderful trip, despite the bad outcome of the game!

Room Tip: Get a front facing room with balcony. Third floor and above.
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed February 6, 2012

I went to this spa twice while staying at the hotel. I am a spa junkie! The first visit was bad because I had a facial and the lady doing it practically did surgery on my forehead! I complained to the management and they said I would get a discount the next time. I went about a year later. No discount. Oh well. The people at the front desk were beyond confused about what I had booked (I booked while making my hotel reservations). I wanted 2 80 minute massages-one for me and one for my sons' girlfriend. We each got a less than one hour massage and mine was especially crummy. The girl just pushed around and did some 'pressure point releases'. It was an early appointment so there's no excuse for her lameness and it was supposed to be deep tissue and it was, well, nothing except a lame and disappointing rip-off. The therapists in this place STINK and I don't understand it because it's a gorgeous spa!! I've had FAR better massages at other hotels in San Antonio and I have even had the same therapists time after time at other hotels. I hate that this hotel has beautiful facilities but can't seem to find better therapists. The manager of the spa was also very unfriendly. I guess I'm not going back to the Mokara Spa....sad to say but save your $..again, hotel is super great and everyone there is FINE but don't waste your $ on their lame therapists.

Room Tip: I love the corner room with the giant bathtub!!!!!!
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, General Manager at Mokara Hotel and Spa, responded to this review, February 13, 2012
While we were certainly pleased to read your positive comments regarding the hotel, we are also deeply disappointed to read of your concerns regarding the spa. Our expectation for the spa is the same as the high standards of service and courtesy we deliver at the hotel. We require a much greater level of education and experience for our therapists than any other spa in our area, so we expect much more form them in regards to levels of professionalism and service. I assure you that we will review your comments with the team and learn from any mistakes that may have been made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Top Contributor
140 reviews 140 reviews
65 hotel reviews
Reviews in 61 cities Reviews in 61 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed February 1, 2012

I have had to be in San Antonio 3 or 4 times over the past year or so and have stayed a couple of different places. The last 2 times [within the past 45 days or so] I have stayed at the Mokara Hotel. By far, the pick of the litter in San Antonio.

I travel externsively for business and pleasure and what impressed me the most about the Mokara is the warm and professional staff there. Some places you stay yo get the canned lines like "my pleasure" or :have a nice day." Each of the last 2 times I have been there I felt an unusual real, sincere desire to serve from all I met; from check in to the valet.

The rooms, especially the ones on the river are large and clean. I can't speak or rate the spa or restaurants, but I highly recommend this hotel. Thanks!

  • Stayed January 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John W, General Manager at Mokara Hotel and Spa, responded to this review, February 3, 2012
Thank you so much for the wonderful comments, and for becoming a loyal Mokara Hotel & Spa guest. As you may have noticed, we have begun the process of upgrading our guestrooms to make them even more comfortable. In the past several weeks we have installed new Simmons Black pillow-top mattresses, and most recently new LCD televisions. Coming soon are new guestroom carpet and furniture, as well as an HD premium television system. Our associates are also excited to have been recognized this month by both Travel + Leisure magazine and US News & World Report as the best hotel in San Antonio, and one of the Best Hotels in the USA. We will continue our efforts to improve our service and product so that you will be proud to continue calling Mokara your home while in the Alamo City.
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Reston, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2012

We stayed here for 4 days and couldn't have wished for a more beautiful hotel. Room (with a balcony and view of RiverWalk) was large, clean, and luxurious. Espresso maker in the room, comfortable bed, huge marble bathroom with jetted tub. Service throughout the hotel was impeccable, from the front desk who greeted us by name the moment we walked into the hotel, to the restaurant, to room service and housekeeping. The spa was beautiful, and we had full use as hotel guests. We both had massages and also used the fitness center. We had dinner in the hotel restaurant on our last night, and the food, service, and atmosphere were all perfect. I would love to go back to San Antonio some day and will definitely stay at the Mokara!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 26, 2012

This palace was absolutely perfect! This was our first time there and we will be back for sure. The location is perfect, room was beautiful, clean, and spacious. We loved all the little extras such as concierge welcome email before we arrived, spa products in the bathroom (some were not free of course), great room snacks, awesome coffee maker with several varieties of coffee to choose from, etc., etc. The spa was beautiful and all the hotel staff were great. Most of all, it was a VERY quiet hotel. Restaurant food was exceptional! In other words, if you want to get away for a few days, this is the place to be.

Room Tip: Ask for a room with a view to the Riverwalk otherwise you'll be looking at concrete buidlings. B...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed January 24, 2012

First time at this hotel and we were very impressed with everything. The hotel is in a great location on the river walk and within easy walking distance to everything. My wife planned the trip for my birthday and she was very impressed with Petra the hotel's concierge. They had a couple very nice surprises waiting for me in the room and Petra made sure to see we were completely satisfied with everything. We stayed in a spa room. It was very spacious, clean and comfortable. The bathroom and large jacuzzi were superb. The bed was one of the most comfortable I've ever had. Room service was quick and the breakfast was very good. Overall we were very satisfied with everything and can't think of a single complaint. We will definitely return.

Room Tip: Ask for Petra if you need help planning anything. She was great.
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mokara Hotel and Spa

Also Known As:
Mokara Hotel
Mokara Hotel San Antonio
Watermark Hotel San Antonio
Watermark Hotel
Address: 212 W. Crockett, San Antonio, TX 78205 (Formerly Watermark Hotel and Spa)
Phone Number:
Location: United States > Texas > San Antonio > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in San Antonio
#1 Luxury Hotel in San Antonio
#1 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
#5 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mokara Hotel and Spa 4.5*
Official Description (provided by the hotel):
Welcome to Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous River Walk. Just steps from all the action yet worlds away, this inviting oasis has all the best creature comforts easily at hand, including luxurious accommodations, first-class amenities, fine dining and a full-service spa. Plus, our attentive staff is always available to make your stay in San Antonio a truly memorable one. ... more   less 
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