The only good thing about this hotel is that it's a short ride from Sea World. We stayed here last summer and that visit may have merited a "2" but this one was the kicker. This visit, we stayed 3 nights. First of all, my reservation was messed up - this could have been fixed by the staff but they pretended not to know how to help me and kept saying "talk to the Manager" but the manager was never around. Then at checkout they said they could have helped all along, why did I wait to see the Manager? The hallways smell yucky. The rooms smell yucky. The carpet is dirty. There is mold in the bathrooms. The high-speed internet never worked in our room and nobody there knew how to make it work. The smoke detector beeped all night until we finally figured out at 4am how to get the battery out. The breakfast is yucky. The refrigerator did not get cold. The coffee supplies were never restocked. The asst. manager followed me around the breakfast area and gave me a speech about not bringing food to the room, even for my babies. There were Cheerios smashed into the elevator floor all morning and it got all over everything. I guess he thought it was me and did not ask the housekeepers to clean it up? The staff messed up our checkout and charged me for 2 rooms, then claimed a week later it was all my fault and refused to issue a credit. They have no business running a hotel that charges $175 per night for a room. I've already filed a complaint with Choice Hotels, but we will NEVER spend another night at this location!!!
- Also Known As:
- Quality Inn Near Seaworld Hotel
- Quality Inn Near Seaworld Hotel San Antonio
- Quality Inn San Antonio
- San Antonio Quality Inn
- Official Description (provided by the hotel):
- The Quality Inn near Sea World is located minutes from Sea World with easy access and offers a free hot breakfast, free high speed internet, microwave and refrigerator in all rooms, and a sparkling outdoor pool. ... more less
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