wow!!!!!! just called the hotel I booked in San Antonio to change my reservation from a single king room to a double queen (no price difference) the woman told me without asking ANY of my information or pulling up my reservation that that is what I have, I calmly asked how she knew she didnt have my info she said we have no kings available that week, I told her is that perhaps because I already have a reservation? could she please just check for me so that I could be sure... she told me "I work here I think I know" I told her I just want to be thourough, please check..she then says "you need to call priceline to do this crap, this isnt our problem" I say excuse me? she replies " I said you BOOKED WITH PRICELINE CALL PRICELINE" I then ask her if there is a manager I can speak with..she jumps down my throat "WHY?" I told her because I did appreciate her attitude or the way she was talking to me I called to have someone help me and she clearly isnt willing to do that...she then starts SCREAMING AT ME "I DONT LIKE YOUR DA*N ATTITUDE LADY, I TOLD YOU YOU BOOKED WITH PRICELINE CALL PRICELINE" meanwhile with the phone away from my ear I am repeating over and over as sweet as pie ma'am why are you yelling at me? and then SHE HUNG UP!!!! so I called back and immediately asked for a manager no other info or anything and she starts screaming AGAIN "LISTEN HERE YOU SPOILED B**** I TOLD YOU THIS ISNT MY DAMN PROBLEM YOU BOOKED WITH PRICELINE CALL PRICE LINE" and hung up AGAIN!!! so I called priceline...they tell me changes to the hotel reservation need to be made through the hotel due to the agreement they have with them...so they are calling the hotel and come back to tell me the hotel wants to charge me for the change ... $12.50 a night (no bug deal) PLUS 14.50 a night in taxes AND a reservation change fee... back the big boat up the TAXES are more than the room charge???? how is that possible??? so Priceline CANT change my hotel, they are trying currently to work with the hotel to get this fixed...I told them I dont feel comforatble going there with my toddler and staying in the facility for 4 days with this crazy woman is screaming at me and then CLEARLY trying to CON ME!!!! they are trying to figure out something...I am going to report her to the BBB and im calling back tonight to get contact info for her boss whether that be an owner or what...PRICELINE DID ULTIMATELY CHANGE ME TO 2 QUEENS NO CHARGE...DONT STAY AT CAREFREE INN IN SAN ANTONIO TX EVER!!!!!!!
- Also Known As:
- Carefree Inn Lackland Hotel San Antonio
- Carefree Inn Lackland Hotel
- Carefree Hotel San Antonio
- Carefree Hotel Lackland
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