We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great customer service” 5 of 5 stars
Review of Hotel Valencia Riverwalk

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hotel Valencia Riverwalk to your Saves list
Hotel Valencia Riverwalk
4.0 of 5 Hotel   |   150 East Houston Street, San Antonio, TX 78205   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Ranked #7 of 352 Hotels in San Antonio
Certificate of Excellence 2014
San Antonio, Texas
1 review
“great customer service”
5 of 5 stars Reviewed July 7, 2014

I had a great room and to make things even better the whole staff was fantastic.
Especially one night when I had a problem with my TV....a engineer by the name of Mike
came to our room and was so pleasant and nice and fixed our problem in no time. He was such
a great compliment to our great experience. Thanks Mike and the whole staff.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,670 reviews from our community

Traveler rating
    1,038
    336
    147
    96
    53
See reviews for
204
671
49
308
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (404)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
San Antonio, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 6, 2014

This was our first experience the Hotel Valencia but it definitely won't be our last! All of the staff were very polite and helpful and our room was wonderful with a balcony view of a beautiful courtyard and cascading fountain. The bed was one of the most comfortable I have ever slept on and it was very quiet with no noise from other visitors. Loved all of the amenities in the room. Many thanks to the wait staff of the Citrus Restaurant for being so attentive to our needs. Many thanks to our waiter Logan who guided us through our selections of a delicious 4 course dinner and to our waiter Greg for his helpfulness in breakfast suggestions and service. Chad Taylor and Ivan came by to ensure that we were well taken care of and made us feel right at home. We were told that they had a new chef and the food was incredible! Lastly as we waited for our car to be brought to us by valet, Jonathon was very kind and helpful as well. I wish we could remember all the names of everyone that helped to make our visit so special! Thank you for a wonderful stay and we will be back!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerrville, Texas
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 4, 2014

Rarely have we stayed in a hotel like this one. From being met at the door by Bobby Veltman on arrival to our room upgrade, we were treated as royalty. Great location if you are headed to the Majestic. Each and every time we returned to the hotel we were greeted by name. Bobby was most helpful with directing us to where we wanted to go. This hotel gets many return visits in the future.

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cypress, Texas
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2014

My husband and I stayed at the Valencia for a weekend while in San Antonino. The room was nice and comfortable, bed was great! It was clean, and a lovely hotel right on the Riverwalk. The only thing that kind of sucked is they have no pool, I love to usually hit the pool when I go on vacation. But it was a minor thing being that you can walk the riverwalk and hangout. We did hit the hotel bar one night and it was fun, they had a DJ and the drinks were great. Overall it was a great stay at Valencia and I would def stay again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 4, 2014

The room service was very good. I like the app on my phone. the terrace was nice the fire place makes romance nice. This hotel is in the right location. The Alamo is in walking distance. The hotel is ***** star. The fitness equipment is good working order.

Room Tip: Make reservation online to get a better discount. The best room rate is city view.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

We had the great pleasure of meeting Brittney Ryer who completely amazed us with her competence and expertise. She not only arranged our company meeting, but also booked our hotel rooms, provided an incredible buffet, and just made sure everything went great. She has done such a wonderful job that I went back to her to book a return trip for an anniversary I'm sure will be another great trip. Thanks so much Brittany.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

Looking for a romantic retreat for 25th anniversary Hotel Valencia makes it memorable. From Samantha at the front desk who upgraded our room to a courtyard balcony. Greg Pedrazine was our server at The Citrus. Food fantastic, service even better. He helped us plan our day, told us about local events and the man knows his food! Best coffee and breakfast in years.

We will definitely be back. Our new anniversary spot or whenever we just need a short get away.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hotel Valencia Riverwalk? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Valencia Riverwalk

Address: 150 East Houston Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in San Antonio
#5 Luxury Hotel in San Antonio
#5 Business Hotel in San Antonio
#10 Romantic Hotel in San Antonio
#15 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Valencia Riverwalk 4*
Number of rooms: 213
Official Description (provided by the hotel):
Located on the historic San Antonio River Walk, Hotel Valencia Riverwalk is a boutique hotel in San Antonio located in the heart of downtown. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or a group or convention. Our hotel is within walking distance of the Alamo and other downtown attractions and only a short drive to Sea World, Six Flags Fiesta Texas and various golf courses. Enjoy signature cocktails in Vbar and dine in the acclaimed Citrus Restaurant. Amenities include signature beds with Egyptian cotton linens, complimentary high speed internet and newspaper. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Amex, TripOnline SA, Hotels.com, BookIt.com and Jetsetter so you can book your Hotel Valencia Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Valencia Riverwalk Hotel
Valencia Riverwalk San Antonio
Hotel Valencia San Antonio

Owners: What's your side of the story?

If you own or manage Hotel Valencia Riverwalk, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.