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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
2.5 of 5 Hotel   |   102 El Paso Street, San Antonio, TX 78204   |  
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Ranked #148 of 350 hotels in San Antonio
Schulenburg, Texas
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“Good value”
4 of 5 stars Reviewed January 8, 2013

We enjoyed our stay with our daughters for the weekend. Front desk reception very nice and helpful, comfortable beds and pillows. I loved that they had paper plates, plastic forks and paper toilets. Worked out great since we ordered pizza. The only 2 down sides, carpets needs to be shampooed, my girls wore there socks and they were black. The other thing was the elevator, we stayed on the forth floor and everytime we stopped there we sat for a good 2 minutes (timed it) before doors would open, very slow and creakes..made it a bit spooky.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy A, Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, January 9, 2013
Thank you for your comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 210-271-1000

General Manger 1-9-13
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132 people have reviewed this hotel

Traveler rating
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    17
    15
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52
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Small Town USA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 23, 2012

My husband and I wanted yet another weekend away from life. We chose this HI because of the location (Riverwalk) and for the free parking :)

Staff: The staff at this HI have got to be the most friendliest we have seen in a LONG time. Always smiling and chatting with us.

Parking: One of the few downtown hotels that has free parking. What pleased us the most about the parking was that A) we had a decent parking space and B) police actually control the parking. By this I mean that, apparently every night the hotel gives the SAPD a list of all the license plates that registered to be there. Plus they patrol. Very good feeling!

Breakfast: The usual HI continental breakfast. No complaints.

Room: We had a king whirlpool suite. It was located on the 4th floor. We had NO noise come through. It was clean and comfortable. We do highly recommend bringing your own pillows though! It must be hotel pillows because everyone we stay at seems to have way to soft pillows!

All in all: we are VERY pleased and we look forward to staying here again!

Room Tip: Well worth the extra money to get a whirlpool suite. Plus bring your own pillows!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, January 9, 2013
Thank you for taking the time to write this "awesome" review. We here at Holiday Inn Express strive on a daily basis to meet the needs of each and every guest. Thank you for choosing Holiday Inn Express Alamo Suites.

Cindy A
General Manager
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Chesterfield, Michigan
Top Contributor
159 reviews 159 reviews
58 hotel reviews
Reviews in 42 cities Reviews in 42 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed December 10, 2012

Sure the breakfast was the same. The lobby looked familar, but the rooms were different. The rooms are done in dark colors....loooked old though not woren. The window leaks like a crazy. Had high winds when I stayed and the window just howled all night. My room was on the front of the hotel and is quite noisy with the window. The room just seemed aged. The bed was comforatble. Not enough light in room.

Room Tip: Ask for room on back side of hotel.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Public Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, December 19, 2012
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future.

Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.
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Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 7, 2012

Nice, clean, large rooms and generally no complaints about the facilities themselves. Based on previous reviews I asked for a quieter room and ended up getting one of the best nights of sleep of my two-week roadtrip. A slight problem with the wifi connection (try refreshing the page when it says "do not refresh the page" - go figure) was revolved quickly and over the phone.

Overall, a good option if you're looking to save a little money, but it's a bit inconvenient for visiting the main sites. I did walk all the way to the Alamo and back over the course of several hours with several stops along the way (would probably be 20-30 min in one shot), but ended up driving back to the Riverwalk at night and valeting my car at the restaurant ($7). Per the front desk, the streetcar, which I had originally planned on using a lot, was inconvenient because it's only every 20 minutes.

I think if/when I return to San Antonio I'll book a hotel closer to the Riverwalk - the cost would probably end up a wash considering the money you could spend on parking/taxis, plus the added convenience of being right in the middle of it all.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Public Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, December 19, 2012
We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
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Fredericksburg
Top Contributor
106 reviews 106 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 28, 2012

Enjoyed our stay for business trip. Nicki and George were great. We needed a shuttle to take us to eat and they had it covered. Their facility is small but has everything we needed, free breakfast was delicious with just the right selections. Everything in the room and hotel worked including the work out room. I only have one suggestion and that is some wipes to wipe down the equipment before and after working out. They even have a small pool and hot tub. I would stay here again.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, September 30, 2012
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 210-271-1002

We appreciate your loyalty to our brand.
C. Albano
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NS Canada
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed September 28, 2012

This is a typical Holiday Inn and was reasonably priced. The staff were very friendly and we had a king suite on the third floor. Parking was free and the hotel was only a mile from the River Walk (we drove over). The bed was comfortable, the A/C worked well, lots of hot water. The bathroom was quite small and the bathroom door would not open completely because it hit the toilet! Everything was clean and the hot breakfast was very good. Unfortunately the pool was being cleaned so was closed. The other problem was that the front desk clerk told us that the parking meters around the River Walk were free on the weekend and we ended up with a $34.00 parking ticket! Staff should not give advice unless they are sure of their facts!

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, September 30, 2012
Thank you for your great feedback. We strive to ensure every guest has a great experience at Holiday Inn Express Alamo Suites. I will be sure to speak with the staff in regards to parking in and around downtown. I do apologize for any misunderstanding in regards to this parking situation. C. Albano
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Edmonton, Alberta
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 9, 2012

We stayed for three nights in early September late August, the hotel was decent, for the friday and sat night it was fully booked. Breakfast was good on Friday and Sunday , Saturday the front desk staff was workin the kitchen for the breakfast arena and it was bad in terms of no food and not being able to keep up with the number of people in the hotel. The lady who looked after the breakfast on the other two mornings is a tremendous asset to the hotel.
The staff at the front desk was very helpful as well, as the custodian.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

Address: 102 El Paso Street, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #148 of 350 hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area 2.5*
Official Description (provided by the hotel):
Holiday Inn Express San Antonio Downtown Market Area welcomes you. Located in the heart of downtown San Antonio, our all suite hotel has recently been renovated and is just a few miles from The Alamo, the downtown market district and the scenic River Walk, offering convenient access to the San Antonio International Airport. Our hotel is perfect for your next San Antonio vacation. This San Antonio hotel in the downtown market district provides easy access to area attractions including Sea World of Texas, the San Antonio Zoo, Six Flags Fiesta Texas and Splashtown Water Park. Many popular shopping destinations are also nearby, such as the Rivercenter Mall, El Mercado Market Square and the North Star Mall. Other area attractions not far from our hotel in San Antonio include the Alamodome, the San Antonio Convention Center and the AT&T Center, home of the San Antonio Spurs.Business travelers will enjoy a stay at our newly renovated hotel in downtown San Antonio due to its close proximity to companies such as Tesoro, Xerox, Washington Mutual, IBC, Toyota and SBC. Our San Antonio hotel is just 15 miles from the San Antonio International Airport.During your stay at our San Antonio hotel, enjoy the 24-hour fitness center, heated, outdoor pool, relaxing whirlpool and complimentary hot breakfast bar. Check out the discount rates on our quality San Antonio hotel rooms by the River Walk and start planning your visit today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio-Downtown Market Area
Holiday Inn San Antonio
Holiday Inn Express San Antonio
San Antonio Holiday Inn

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