We stayed for two nights in January 2014. Reception and check in were great. We stayed on the tenth floor overlooking the plaza area, particularly nice at night. The room was well appointed, however the extra long drapes were coming off the drapery rod, which created a problem at night as we could not completely block out the lights from outside. Also, one of the drapery cord holders was broken. An "Autograph, Posh Hotel" should have noticed and fixed these as a matter of daily business.
We would say that the room was not soundproof and noise carried over from across the hall from inside the room. This was disturbing at 12:30 am. After waiting for 30 minutes, we finally called the front desk and they told us that if it continued for another 15 minutes, call back. Someone did visit the floor and request quieter conversations.
The on site parking is a joke - shared with the apartments and a very long walk!! The website needs to explain this situation and suggest that you valet park for "only" $25,00 extra per day, plus tips. This situation was a downer for us.
The happy hour was OK for us, however the gin and tonic seemed to be a gin and club soda. The second one was the same. Probably the special button on the nozzle was not programmed or not functioning correctly.
There is very limited information in the room about the facility.
The plus for us was the location and scenery - very Italian village type surroundings. We probably will try another location next time.
- Official Description (provided by the hotel):
- The Eilan Hotel Resort & Spa, located in the Hill Country of San Antonio, Texas, announces its much anticipated opening as the area’s newest sustainable luxury boutique hotel. The 165 guestroom and suite hotel is part of Eilan, San Antonio’s newest 120 acre mixed use development also comprising of high end residences, retail outlets, and commercial space. The Eilan Hotel Resort and Spa provides its guests a total luxury hotel experience bringing together the intimacy of a boutique setting with the grandeur of a resort. Guests will have access to a wide array of features including a fitness center with lap pool and golf simulation room; 24 hour in room dining; spa facilities with 10 unique treatment rooms; six private lush gardens; exquisite event and executive meeting facilities; and a fine dining experience at the Stephan Pyles inspired Sustenio. ... more less
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