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“Great in a crunch” 4 of 5 stars
Review of Riverwalk Plaza Hotel & Suites

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Riverwalk Plaza Hotel & Suites
3.5 of 5 Resort   |   100 Villita St, San Antonio, TX 78205 (Downtown)   |  
Hotel amenities
Ranked #170 of 350 hotels in San Antonio
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Great in a crunch”
4 of 5 stars Reviewed October 6, 2013

This hotel overall isn't bad. We failed to book out hotel through our conference lodging and booked at the last minute finding there were several conferences going on with few rooms available. The rooms were clean and comfortable, staff was mostly friendly and helpful. The location wasn't terrible, about a 10 minute walk from the conference. The parking garage is difficult to maneuver in... And the wi-FI didn't work. But, overall it wasn't a bad place to stay.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverwalkplaza, Manager at Riverwalk Plaza Hotel & Suites, responded to this review, November 6, 2013
Thank you for the great rating of 4/5! We appreciate your comments about our rooms being “clean and comfortable” as this is probably the most important thing for guests in any hotel. As you state, our location is only a 10 minute walk from most conferences. Our staff does strive to be friendly and helpful, so as management we are pleased to hear this feedback. Thank you again.
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375 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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new braunfels
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 29, 2013

This hotel is located at the end of the Riverwalk so nice little hideaway. One block and you are on the Riverwalk - nice because you can enjoy the Riverwalk and all it has to offer but not hear the extra noise. The other way from the hotel - about a 10 minute walk is the Mercado for shopping and Mi Tierra and Las Margaritas for dining

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverwalkplaza, Manager at Riverwalk Plaza Hotel & Suites, responded to this review, October 4, 2013
Thank you for the great score! You are so right about our location. Many guests love the fact they can leave their car at the hotel and take a short walk to all of the major attractions such as The Alamo. And as you point out you can escape the noise of so many people having fun and return to the solitude of your quiet room for a good night’s sleep.

And as you note, there is great shopping only ten minutes away and lots of restaurants to meet anyone’s taste.

Thank you for your nice review.
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Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

Hotel was quiet for the most part besides some loud neighbors. Flat screen tv was a nice surprise. Not much of a view from the room though. Beds were not that great. Sheets were clean. The elevator was really slow and scary. Only items of concern in the room was the bathroom. Their were hairs on the toilet seat and the floor tile grout was stained. The bathroom was also a little small. You can tell that the hotel is older but has beem renovated recently. Overall it was a good place for the price but will try another hotel next time. Also be prepared to pay $14 to park because they don't warn you in advance.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverwalkplaza, Manager at Riverwalk Plaza Hotel & Suites, responded to this review, October 4, 2013
Thank you for your great score. We do offer a quiet hotel however as with any hotel you can get a noisy neighbor which can be rectified quickly with a call to the front desk. Often it is just someone not thinking that they are loud and we always find a simple call ensures quiet for all.

We are surprised at your comment about the bed as we have just spent a lot of time and money selecting beautiful new beds as part of our renovation. They are some of the most expensive beds available, however we recognize that everyone can have a different opinion of whether or not a bed is the right softness or hardness.

We have discussed your comments about the bathroom with our housekeeping staff and they will ensure this never happens again.

As for the parking charge most downtown city hotels have a parking fee. We do not discuss it with every guest in advance as many guests arrive by taxi, tour bus or other means. I hope yo can understand that this fee helps us recover the costs of property taxes, maintenance, electricity, security, insurance, etc. Thank you for your review.
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Lakewood, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 13, 2013

The hotel was nice, rooms were clean. Balcony was nice, but you didn't have a good view of the Riverwalk, just a small look at a stretch of river used by employees. What was great was the location to walk to the river. One block put you right at the historic Riverwalk & was convenient to any where in downtown without needing to fight traffic in a car. Price was affordable.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverwalkplaza, Manager at Riverwalk Plaza Hotel & Suites, responded to this review, September 17, 2013
Thank you for the near Perfect Score! We can’t hope for a better review than our hotel is nice and the rooms were clean. We agree that our location is great. Our guests love to be able to take a short walk and be where all the attractions like the Alamo are and at the end of the day return to a quiet area and peaceful hotel room for a good night’s sleep. As for our price we constantly are recognized for delivering a great value at an affordable price. We hope to see you again soon.
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Contributor
18 reviews 18 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 13, 2013

Spent one night here during a getaway for my wife and I. The hotel was great and minutes away from many restaurants and shops. Very easy access to the river walk. The rooms were very comfortable and clean. Coffee shop on site is a plus for early risers. A restaurant is on site as well if you just want to stay in for the evening. Wonderful staff, would recommend to family and friends!

Room Tip: You have a pool view or river view.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverwalkplaza, Manager at Riverwalk Plaza Hotel & Suites, responded to this review, September 17, 2013
Another Perfect Score! We are so pleased that you will be recommending Riverwalk Plaza to your family and friends as there is no greater endorsement for our hotel and our first-rate staff. It is great that you had just the kind of experience we work so hard to ensure our guests enjoy.
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Lamesa, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 4, 2013

I can't believe I didn't check reviews before I rented here! we were excited about staying on the river walk, pics on website looked great! BUT when we arrived at 10pm that night, wow!! the staff was very nice, I noticed the lobby was kind of run down, but just thought, Ahh its an older building. When we were going up to our room, the hallway was just soo narrow and the walls and carpet were dirty. When we got to our door, it looked like it had been kicked in! there were marks all over it. Then inside, the carpet was soo badly stained and had gum on it! it was discusting! we immediately started looking for hotels on our phones and got in at the Holiday Inn Riverwalk. I will ONLY stick to chain hotels! they did try to fix it by upgrading us to an executive suite, but I was not taking any chances! DONT DO IT!!!!

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverwalkplaza, Manager at Riverwalk Plaza Hotel & Suites, responded to this review, September 17, 2013
As you can see the guests whose reviews appear above and below your review gave Riverwalk Plaza perfect scores of 5/5. When you did not like your room our staff offered an upgrade to one of our executive suites which we are sure you would have found amazing. We tried everything possible and regret that you were disappointed.
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Goochland, Virginia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 2, 2013

I found a Groupon for this hotel and even after reading some of the reviews, I decided to give it a chance for one night. The service, the cleanliness and overall stay blew those bad reviews out of the water!

One review said Brittany was rude so I paid special attention to find something wrong. She took my initial reservation over the phone and was polite, friendly and knowledgeable.
The lobby is under the parking garage (at street level). It was very clean and full of smiles at the front desk!

I'm a smoker and they allowed us to smoke outside, pool level and balcony! Which is fine because we don't smoke in our own home anyway.

The room was clean, recently remodeled, modern and welcoming! I didn't even realize there was a fridge (under the armoire) until we checked out and I was making sure we left nothing behind.

The bathrooms were pretty much handicapped accessible, no roll in shower but a full tub, grab bars and even a hand held shower head separate from the fixed one on the wall!

Low flow push button toilets and very nice Tommy Bahama soaps, shampoo and lotion! I'm not sure why they have shower caps, but I guess someone must use them.

The hallways were very clean, I loved the hand painted artwork on the walls (not just some cheap generic prints) as well as very nice tile work. The carpets didn't look like they were trampled by hundreds of tourists and there was no bad smells anywhere in the building.

It was time to eat, I went to the front desk to get some maps. Brittany was there, still pleasant and very helpful! She printed out a map and did her best to color in the lines showing me how to get to where I needed to be. Even after her going through that, I just had her call me a cab LOL.

After the experience so far, I cancelled my next nights reservation in Austin and booked another night there! They didn't have any poolside rooms so we stayed in a king riverside room.
I also went ahead and booked rooms for the end of September, 2 poolside kings next to each other for others traveling with us.

It's true, It's not the busy part of the riverwalk, but that means a quieter nights sleep!
The room was the same as the poolside room, just had a different view! The poolside room was on the 4th floor and our riverside was on the 6th. The hallways were just as clean and quiet on both floors!

Now we get to housekeeping. The hotel was very clean and oddly, I didn't see any of the housekeeping staff! No knocking on doors, no loud vacuums and no carts blocking the halls!

About the food, Don't bother! The service, quality, quantity and atmosphere were terrible! I haven't been able to say that about any establishment in a very long time. I however, don't view it as part of the hotel and wouldn't let it discourage me from staying there. There is a coffee shop, but they didn't open until 8 or 9am so I didn't try them. (there is the standard small coffee pot and packaged coffee in the room like most hotels, but I'd rather drink the river water)

You can take a cab to the riverwalk for about 5 bucks and there you can eat and drink to your hearts content!!



I will be staying there again at the end of September and I'm sure it won't be any different!


Oh, the parking fee...... Try staying in any other compact touristy city like Vegas or NYC, you will get a parking fee or resort fee of about $20.

I didn't see any trash or transients in the parking garage and felt safe walking and parking there.

Room Tip: Only been in the king rooms.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverwalkplaza, Manager at Riverwalk Plaza Hotel & Suites, responded to this review, September 17, 2013
Another Perfect Score! Thank you so much for your detailed review and pointing out so many of the features our guests love. We will be sure Brittany learns of your kind words. We will also discuss your comments about the restaurant with our food and beverage team. We want you to rave about how good the food is.

We look forward to seeing you again at the end of September.
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Additional Information about Riverwalk Plaza Hotel & Suites

Address: 100 Villita St, San Antonio, TX 78205
Location: United States > Texas > San Antonio > Downtown , East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#170 Luxury Hotel in San Antonio
#170 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Riverwalk Plaza Hotel & Suites 3.5*
Official Description (provided by the hotel):
Centrally located in the heart of historic downtown San Antonio, lodged on the south banks of the famous, beautiful San Antonio River Walk, conveniently across the street from the Historic Bexar County Courthouse the Riverwalk Plaza Hotel is just a short stroll or delightful trolley ride away from the amazing Alamo, the shops of Market Square, the grounds of Hemisfair Park and Tower of the Americas, Majestic Theater, Aztec on the River, the arts and crafts community of La Villita, the marvelous Institute of Texas Cultures, the splendid King William Historic District, the Henry B. Gonzalez Convention Center and the Alamodome. To enjoy our city rich in history and full of fun, make your San Antonio hotel destination the Riverwalk Plaza Hotel. ... more   less 
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Also Known As:
Riverwalk Plaza Hotel And Suites
Riverwalk Plaza Hotel San Antonio
Riverwalk Plaza San Antonio
Hotel Riverwalk Plaza

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