A horrible experience!! rUDE management! Found someone else's hair in the bathtub, ZERO washcloths in the bathroom, a
Broken coffee carafe with a large piece of glass missing, and a 45 minute wait for the "free breakfast with stay package"...
They have a good location, and that is it!.. They are clearly SOON to be bought out by a major chain... When I brought up the issues about the room to management, and asked for a simple credit for the parking fees in exchange, she stated "sorry"... When I mentioned to her the VERY long wait, unreasonable wait, for breakfast, she stated "we'll take that into consideration next time"... I mentioned that everyone stated they were running out of food and substituting very inappropriate things (so stated the other customers before me who were encouraging me not to wait) she said "we'll take that into consideration for next time"... When I pointed out that she is making people wait upwards of an hour, when half of the dining are is not being seated/used, she stated she "was not staffed for more seating"... Finally I replied back "YOU KNOW IN ADVANCE what your reservation load is and can order food/staff accordingly..."...
A HORRIBLE EXPERIENCE!!! With RUDE staff!!!
- Also Known As:
- Riverwalk Plaza Hotel San Antonio
- Riverwalk Plaza Hotel
- Riverwalk Plaza Hotel And Suites
- Riverwalk Plaza San Antonio
- Hotel Riverwalk Plaza
- Official Description (provided by the hotel):
- Centrally located in the heart of historic downtown San Antonio, lodged on the south banks of the famous, beautiful San Antonio River Walk, conveniently across the street from the Historic Bexar County Courthouse the Riverwalk Plaza Hotel is just a short stroll or delightful trolley ride away from the amazing Alamo, the shops of Market Square, the grounds of Hemisfair Park and Tower of the Americas, Majestic Theater, Aztec on the River, the arts and crafts community of La Villita, the marvelous Institute of Texas Cultures, the splendid King William Historic District, the Henry B. Gonzalez Convention Center and the Alamodome. To enjoy our city rich in history and full of fun, make your San Antonio hotel destination the Riverwalk Plaza Hotel. ... more less
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