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“Excellent hotel with great management.” 5 of 5 stars
Review of BEST WESTERN PLUS Hill Country Suites

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BEST WESTERN PLUS Hill Country Suites
2.5 of 5 Hotel   |   18555 US Hwy 281 North, San Antonio, TX 78258 (Far North Central)   |  
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Ranked #42 of 352 Hotels in San Antonio
Certificate of Excellence 2014
French Lick, In
1 review
“Excellent hotel with great management.”
5 of 5 stars Reviewed March 26, 2013

Excellent management. They all went the extra mile to make our stay great. I have nothing more to add but the instructions say that my review must be at least s 200 characters. I still need 24 characters so here they are.


  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHCS, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review, March 28, 2013
Short and sweet... love it. Thank you and we look forward to seeing you again in the future!
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171 reviews from our community

Traveler rating
    90
    45
    25
    4
    7
See reviews for
77
41
5
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
vancouver bc
Top Contributor
205 reviews 205 reviews
77 hotel reviews
Reviews in 102 cities Reviews in 102 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed March 10, 2013

Very nice hotel. The lobby is quite nice and the staff were very friendly, helpful and efficient.
The outdoor pool had a lot of leaves in it. Our room was quite nice with a 42 inch flat screen. The room was clean and tidy. Free parking and wifi. Advertised as FULL breakfast? no meat, but eggs scrambled (good), waffles etc.
I would stay again.

Room Tip: A room at the back is quiet and you can park your car where you can see it.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHCS, Owner at BEST WESTERN PLUS Hill Country Suites, responded to this review, March 28, 2013
Thank you for the nice comments. Wonderful to hear that our staff treated you well! That's what we strive for.
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Irving, Texas, Usa
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 23, 2013

This hotel has a very nice staff. We especially liked the "breakfast lady!" She was hard working and pleasant. She cooked and cleaned and made sure the Breakfast bar was well stocked! This is a very nice facility. Great area, lots of restaurants and shops!

There needs to be signs OUTSIDE of the hotel asking guests to move away from the building to smoke. The hallway ventilation/AC systems, pulls the smoke in, then down the hallways. It smelled like someone was smoking in the hotel at times because of these smoking guests!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHCS, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review, February 28, 2013
We will look into designating a smoking section outside the hotel. Thank you.
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Brownsville, Texas
2 reviews
3 of 5 stars Reviewed January 21, 2013

Have no complaints about the room, the room was spacious, clean and comfortable. However, there was no hot water. The water was lukewarm. I can handle lukewarm water but my husband likes to take a hot shower and it was never hot. We complained to the front desk and according to her no one else had compained so she made it seem like our complaint was not legitimate because no one else had complained. Safe to say will not be staying there again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHCS, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review, March 28, 2013
so sorry about the hot water. There was a small leak that was the cause and has since been fixed. We appreciate your understanding and hope to see you again in the future.
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Cypress, Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 21, 2012

Our stay was typical of a Best Western. The hotel and room were clean and pleasant. We stayed one night and slept well. Breakfast was okay. The hours were 6:30 to 9:30 and I arrived about 8:45. I did not try any eggs or biscuits. I used the waffle maker and everything was okay. The warm plate did not any type of breakfast meat. They did bring bacon, but well after I finished eating. The coffee was very good.
The road construction makes this location difficult to drive to. The area has several hotels in this class. I will try one of them next time I'm in town.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHCS, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review, January 17, 2013
Thank you for your comments, we are always glad to hear what our guests have to say so that we can improve constantly. The road construction in the area will hopefully be a great addition to our area once complete. THank you for being understanding and patient.
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Wimauma, Florida
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 30, 2012

A family get-together in San Antonio for Thanksgiving brought together a multi-generational family group of sixteen. As the "old folks" in the group, we volunteered to stay "down the road apiece" so that 4 adults and 8 kids could "bed down" at our son's home. This BW was located nearby and we had obtained a special Internet 4 day+ rate and a senior discount for a comfortable mini-suite. Our son and his companion also stayed here for 3 nights. The staff was friendly, the room was comfortable and the breakfast was very good.

Room Tip: Be aware that nearby major road construction may create backups from time to time
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWHCS, Manager at BEST WESTERN PLUS Hill Country Suites, responded to this review, January 17, 2013
We have a lot of guests that have families in the area. We like to consider our hotel a "home away from home". So happy you had a good stay, we look foward to your visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hill Country Suites

Address: 18555 US Hwy 281 North, San Antonio, TX 78258
Phone Number:
Location: United States > Texas > San Antonio > Far North Central , Stone Oak
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Best Value Hotel in San Antonio
#36 Business Hotel in San Antonio
#42 Family Hotel in San Antonio
#52 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Hill Country Suites 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
We are an all-suite hotel in North Central San Antonio Stone Oak. Each room features a sitting area with sleeper sofa, 2nd television set, refrigerator and microwave and many other amenities. We have luxury rooms with Jacuzzis or kitchens as well as an outdoor pool and spa, fitness center, business center and sundry. Your stay with us is sure to make you feel right at home! ... more   less 
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Also Known As:
Best Western Plus Hill Country Hotel San Antonio
Best Western San Antonio
San Antonio Best Western

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