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“Spring Break Trip” 5 of 5 stars
Review of BEST WESTERN PLUS Sunset Suites-Riverwalk

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BEST WESTERN PLUS Sunset Suites-Riverwalk
2.5 of 5 Hotel   |   1103 East Commerce Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #29 of 353 Hotels in San Antonio
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616 reviews from our community

Traveler rating
    352
    181
    45
    19
    19
See reviews for
150
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69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
New Hamburg, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 1, 2013

We stayed here for 4 nights in early March. It is in an ideal location and within easy walking distance of tourist attractions and we never used our car. Liked having free parking, too.
Everything was clean and the staff friendly and helpful. We enjoyed the breakfast each morning with china and real silverware. Room was at the back and very quiet..Would definitely stay here again if in San Antonio.

Room Tip: Rooms are quieter at the back away from the busy street at the front of the hotel.
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Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, April 4, 2013
We definitely want you back :). I am glad you took advantage of the free parking and toured the sites on foot (2 block walk to most everything) and the local transit service (easy day passes offered at the property) for the longer distance sites I am sure you hit quite a few places in four days, but you will never have enough time in San Antonio so come back and see us again real soon.
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canada
Top Contributor
50 reviews 50 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 30, 2013

we recently stayed here based on Trip Advisor reviews. The room was great nice & big with a good sized sitting area. we found the staff ot be friendily and helpful. the morning breakfast area was very bright and they varied their selections each day. Access to the downtown area is under the freeway, it was well lit at night & the hotel staff reported they had no problems. As the rooms are big( long & narrow) with one window the day can be dark. you can hear the room above you as the people walk aound. we liked that they had real dishes in the breakfast room & not paper and plastic.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, April 4, 2013
Only the best for our guests. Just because other properties offer paper plates, plastic forks and foam cups it doesn't we have to :). We want to be good environmental stewards and offer a touch of class to our valued guests. We appreciate your feedback, they truly help us stay ahead of the competition by understanding what we do properly and where we need growth. Do come back and see us again.
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Austin, Texas, Usa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 28, 2013

The staff were very friendly and helpful.
The guest room was clean and spacious.
The breakfast was average.
Free parking was a great value in downtown San Antonio.
The location was very convinient (close to I37).

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, April 4, 2013
Thank you. The Staff loves to hear that they did well and I will be sure to share your comments with them at the next check cashing party...glad the free parking was an amenity you could use. It is a rarity in the downtown environment but we feel our guests pay for the room and they on't need to be nickle and dimed, although most downtown parking runs about $20 per day. I hope we'll see you back soon.
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Mukilteo, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2013

During Easter week we always enjoy the ambience of visiting Ole San Antonio and staying at the very Best Western Sunset Suites-Riverwalk because of their cleaniness, friendliness, and professional Texan hospitality. Although attached to an historic building the hotel itself is quite modern and well appointed. Breakfast, parking and other amenities are mostly complementary, and the staff is always ready to serve in a pleasant manner. They are extremely helpful in suggesting sites to visit, including of course the famed River Walk, The Alamo, Old Missions, some located nearby within walking distance or a short, and often times nominal bus ride. Just 15 minutes to Airport and easy access to a nearby freeway and bus.

Room Tip: I always choose to stay on the uppermost floors and away from elevator. Noise was not a problem, ev...
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, March 27, 2013
Wow you captured everything at our property. Besides the friendly professional staff, free parking, wifi, complimentary hot buffet breakfast; you even touched on the historic value of the hotel. You are correct, the original building dates back to the 1890's but the 64 all-suite guest rooms are brand new (built in 2000)...the hotel maintains its original hardwood flooring and brass ceiling tiles, with the decor motif continuing into the guest rooms with solid oak mission-style furniture and tiffany lighting. There is even an old speak-easy from the 1920's downstairs (our current laundry room) for that added flavor. Sorry, if I was long winded but I thought I'd continue on your wonderful observations of the history of the property...well, when you return for another visit, we'll share more of the history of St. Paul Square District with you (our neighborhood).
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Groves, Texas
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 22, 2013

My husband and I recently stayed at your hotel for the first time. Wonderful
experience, comfortable, beautiful rooms. Location excellent, free parking
and wifi a plus. Your staff was friendly and helpful, everything you want
from a hotel stay. I have already recommended this hotel and will be
returning soon. Thank you for making our visit so pleasant.
James & Tonie Thompson

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, March 27, 2013
We think you're wonderful as well. Thank you for the wonderful comments and the referrals you made to your friends. I hear you're coming back, so we're hustling to make your next stay even BETTER :).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Address: 1103 East Commerce Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in San Antonio
#24 Family Hotel in San Antonio
#54 Business Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, vacation packages and easy access to San Antonio’s best attractions. ... more   less 
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Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western

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