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“great” 4 of 5 stars
Review of BEST WESTERN PLUS Sunset Suites-Riverwalk

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BEST WESTERN PLUS Sunset Suites-Riverwalk
2.5 of 5 Hotel   |   1103 East Commerce Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #32 of 352 Hotels in San Antonio
São Paulo
Top Contributor
81 reviews 81 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“great”
4 of 5 stars Reviewed March 18, 2013

I stayed for 4 nights and was great! For the price, you cant find anything better !!!
Its a 2 blocks from riverwalk and I thought was danger reading the reviews... and isnt !!! I walk at night and there was always peopple walking around! The room was charming... a little dark for me but was ok! The breakfast very good for a 3* hotel...
If I come back to San Antonio, will definitely stay again!
If you can spend more, stay in some hotel at the river walk !!!

Room Tip: Ask a room behind the hotel... on front you get highway noise !!!
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, March 27, 2013
So glad you enjoyed your stay and we thank you for your wonderful compliments. Little secret on Star Ratings, in order to be a 4-Star a hotel must have a full service restaurant, it has nothing to do with actual scores...but I am happy to say that our breakfast is prepared by a chef with fresh ingredients, none of that typical complimentary, already cooked stuff you would find at other properties. So come on back to our fabulous 3-Star property because you'll receive 5-Star accommodations with the service to match - just look how our TripAdvisor customers have rated us against the big boys, and don't let the rest of the hotel industry I gave away their secret :).
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654 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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English first
Fort Worth, TX
Top Contributor
348 reviews 348 reviews
66 hotel reviews
Reviews in 134 cities Reviews in 134 cities
310 helpful votes 310 helpful votes
3 of 5 stars Reviewed March 16, 2013

I want to love this hotel - it was very clean, the front desk staff was nice, the rooms large and well appointed...all at a great rate with free parking and free breakfast. You are only a 5 minute walk from the RiverCenter mall and the Riverwalk too - and the rate is $100+ less than the big nearby hotels.

However, I ultimately have to rate a hotel on how well I slept there and unfortunately that was very poor. This is an older building converted into a hotel and the floors are not properly insulated. From the floor above us all night we could hear people walking down the hall or moving around in the room above us. Tons of squeaks and booms kept waking us up all night. I don't think anyone was being overly noisy - it was just normal walking around - it's just that the floors are not well sound insulated. I travel a lot for business and sleep in a lot of hotels so I don't have unrealistic expectations - but being woken up 5-6 times a night with loud booms and steps is not good.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, March 27, 2013
We want you to LOVE our hotel and we're glad you do. The close vicinity to downtown, the free parking, the large clean rooms, and the great staff (we love them as well)...I'm sorry about your noisy neighbors, don't let that stop you from loving us. See you back soon.
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Knoxville
1 review
5 of 5 stars Reviewed March 15, 2013

Check in was extremely easy and staff was super helpful and informative. The location is very safe and an easy walk to all downtown locations and sights. Will definitely be back to this Best Western location.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, March 27, 2013
We can't wait till you come back and visit us again. Thank you for your compliments.
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Port Elizabeth, South Africa
Top Contributor
92 reviews 92 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 15, 2013

I stayed for 8 nights at the hotel - which tells you that it can't have been too bad and, for the price it was pleasant enough. A few good points:
- The bed was very comfortable
- The staff were friendly
- There was a place to print at no cost
- There was a little shop open 24 hours to buy frozen meals, snacks etc.
- There was a microwave to heat up the food
- There was water and coffee available all day in the breakfast area
- The wifi was fast and free
- It was a short walk to the Riverwalk area and shops - I didn't have a car
- The room was clean and large

A few things that could be improved:
- Breakfast got a bit boring. Same fruit. Same breads. Same scrambled egg. Felt a bit "processed"
- Bedroom was dark even with all the lights on and even in the day time. Furnishings are dark and lighting "old-fashioned" so feels dark all the time. A bright overhead light would be good.
- They had a damp problem down the corridor so had a dehumidifier working all day and night for the first few days. Was a bit noisy although it was a "white" noise so didn't disrupt me too much

Something that may be a problem for some people is having to do the short walk under the highway to town. I didn't feel unsafe though, even at night (and am a woman travelling alone) and it was well lit, although deserted. However, I can understand how some people may want to be closer to Riverwalk and not have to do this walk.

Overall I enjoyed my stay.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, March 27, 2013
Thank you for the detailed feedback. We're overjoyed with the positives and completely agree with the fact that if you want to stay within safe walking distance to downtown, with free parking, our property would be the best choice. The suggestions we have taken to heart and will work to improve them...the pipe breakage that caused the damp flooring is a thing of the past, the carpeting has been replaced and the fans have disappeared :). We look forward to your return and hope to dazzle you once more with our friendly service.
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Peculiar, Missouri
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 14, 2013

We just returned from a great stay at the Best Western Plus in San Antonio. This hotel is extremely clean. I tend to be a bit picky when it comes to hotels. This one is great! It is a short walk to the riverwalk area. The breakfast is very good and the staff is very polite. I would recommend this hotel to anyone.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, March 27, 2013
No one is tougher than my mother when it comes to being picky about cleanliness, and I must admit I would be proud to have my mom stay at our property. Our staff's philosophy is to present the rooms as if their mother-in-law was coming to visit, and treat the guests as if they were their best friends...glad to say that they love coming to work and are overjoyed each time they read feedback such as yours. Thank you so much for your kind words.
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jaguar7777777
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 14, 2013

One negative. A water pipe in the room opposite ours fractured and flooded the floor. At 6am 2 men appeared outside our room and placed a large, noisy fan on the floor to dry it. They then started a long and loud conversation for half an hour - with no concern about anyone they'd woken up and were keeping awake. The manager (we had to phone him up because he wasn't around) wasn't interested when we complained. The room was nice, the bed was comfortable and the people behind the reception desk were very helpful and friendly. It was also reasonably priced - probably because of the walk to get to the Alamo or the Riverwalk. I timed it and a fairly brisk walk will get you to the Riverwalk in 7 minutes and the Alamo in another 7. At first glance the walk does look a bit unsafe because you have to walk through the underpass of the Interstate, but after walking through a few times we agreed it was safe. The breakfast was about as adequate as all hotels/motels we stayed in during our 2 week USA road trip, but as a general comment the choice of cereal they all give is moderate, at best. Children's cereal, sugar frosties and Bran Flakes is about as good as it gets. If you like eggs then I hope you like them scrambled every single day because that's all we were offered on our trip.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, March 27, 2013
The water pipe break was out of this world and turned out to be more than a temporary fix, but we're glad to say that our wonderful guests were so understanding and our staff worked diligently to correct everything. We apologize for the inconvenience and thank you for your understanding. So glad you enjoyed the visit to San Antonio and the remainder of your stay at the property. We look forward to seeing you back very soon.
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Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Address: 1103 East Commerce Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#11 Romantic Hotel in San Antonio
#32 Family Hotel in San Antonio
#50 Business Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, vacation packages and easy access to San Antonio’s best attractions. ... more   less 
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Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western

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