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“An Excellent Hotel” 5 of 5 stars
Review of BEST WESTERN PLUS Sunset Suites-Riverwalk

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BEST WESTERN PLUS Sunset Suites-Riverwalk
2.5 of 5 Hotel   |   1103 East Commerce Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #21 of 347 hotels in San Antonio
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516 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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Lawrenceville
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2012

Very nice hotel, bed was comfortable, room was clean, staff was very friendly, and the hot breakfast was awesome! My only complaint was the shower. The water pressure was so high, it actually hurt to take a shower. It felt like sharp pins and needles were stabbing me. While they can't do anything about the high water pressure, they could certainly use adjustable shower heads to compensate. Other than that, everything was wonderful and the location was great! We walked everywhere; the Riverwalk and the River Center Mall were only a few blocks away; as was the Alamo. You can park your car here (parking is free), but space is limited, although they let you park a couple of blocks away in another lot. All in all, a great hotel!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, December 19, 2012
Thank you so much for your wonderful compliments, the Staff love to hear your feedback. We do have new shower heads on order and hopefully those will take care of the water pressure. We look forward to seeing you back real soon.
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Milwaukee, Wisconsin
1 review
4 of 5 stars Reviewed December 9, 2012

Hotel staff was very friendly and helpfull to all our questions. Within walking distance to the Riverwalk and most major attractions. Bus service is only $4/ day, a bargain. Room was clean and comfortable. Would stay there again. Breakfast a plus.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, December 18, 2012
Fantastic, we are so happy you were able to take advantage of the all-day pass on the Trolley/Transit system. I hope you were able to hit all the sites, if not...well you know where to stay the next time you're back in town, we'll be waiting for you :).

K.
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Richmond, VA
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 4, 2012

We stayed here for several days and had a rental car as well. We never had a problem with parking and the lot did stay pretty full. We were close enough to walk to the Riverwalk, The Alamo and plenty of restaurants. The room was wonderful. Very spacious and the comfortable. The lobby is very nicely decorated. Breakfast wasn't bad the only problem was there was no cooking spray and the waffles would stick and it was tricky getting them out without burning your fingers. I asked about spray, was assured it would be there the next day, it wasn't. I asked the person in charge and she claimed it was the machine and spray wasn't needed. Very strange because every where I have stayed that has waffle machines, have spray for them. I don't know why she was so against the spray. The waffles were shaped like Texas which was really cute.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, December 5, 2012
We love our wonderful guests, thank you for your detailed review...i actually had an opportunity to speak with you at the property and can report that the cooking spray is now available, for the Texas-shaped waffles at all times, and the Staff are fully aware of it :). We appreciate your business and are glad you had a wonderful visit to our City and an enjoyable stay with us. We look forward to having you back real soon. Happy Holidays.
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Lake Forest, Illinois
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 2, 2012

Stayed here during a trip to San Antonio over the Thanksgiving weekend.

We picked this hotel after reading the rave reviews on TripAdvisor, but we were somewhat disappointed with the stay. A big draw of the hotel was the free parking, but the hotel's lot is tiny! There couldn't be more than 15-20 spaces. After leaving for the evening and returning, there were no longer any spots in the lot. Although there is some street parking, there is also the threat of being ticketed if your car is there after 7 a.m. - due to the holiday, we avoided this.

After checking in, our keys to the room didn't work, which was a bit frustrating. All of the furniture was Mission style, which was a nice touch, but the furniture was extremely uncomfortable and seemed sticky and covered in cleaning products. When it was time to fall asleep, the massive king bed was extremely firm, and the mattress on the sofa bed was no thicker than a bed comforter. Hallways had a very strong, craft-like smell -- to me, walking into the hotel's halls was like walking into a Michael's Arts & Crafts.

Although the hotel's price, parking, and location (to an extent) made it attractive, the cost per night (about $120) and terrible beds didn't encourage us to stay. We decided to check-out after one night, and head to another property in town.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, December 3, 2012
Please accept my sincere apologies, as you know we don't get too many reviews that have negatives, a rarity but something that we take very seriously...we aim to listen and correct any issues. On the Parking, we pride ourselves of the fact that we are the only hotel downtown that offers free parking. We actually have over 40 spots in our lot (with 64 rooms) AND rent an additional 30 spots from the City in an overflow lot just one block away from the property. There is no need to park on the Street. 98% of the time the lot at the hotel has plenty of parking due to the nature of business travelers habits (fly in and catch a cab), when we do get a large number of drive-in visitors to the City, our overflow lot is quite efficient and we always have adequate spaces between the two. Although we rent the additional spaces at a rate of $1,000 from the City, we do not pass any of that cost over to the guests. The beds are brand new, we will definitely take a look at the firmness of the beds, but again we went above the industry standards in bedding quality to keep up with the rest of the value and effort we have placed into our hotel and furnishings. I do hope you visit our beautiful city once more, and do give us another chance of making your trip absolutely fabulous.
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Gilbert, Arizona
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 1, 2012

This hotel is an excellent choice for enjoying San Antonio's Riverwalk and is just on the other side of the freeway from the Marriott hotels. It is an attractive, friendly facility and very clean. The lobby and breakfast area are large and nicely decorated, more like a traditional hotel than most Best Westerns. We had a large room/suite with ample seating and two beds. Our 4th floor room faced the freeway which created some noise, and the lighting in the room was pretty but not very bright. However, the quality was what you would expect with a much more expensive hotel in the Riverwalk area and with no charge for parking. Also, Ruth's Chris steakhouse and Prime bar are just across the street as an alternative to Riverwalk restaurants. The hotel breakfast was presented well with hot and cold choices. When we go to San Antonio again, we will definitely stay here!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, December 3, 2012
Thank you so much for your comments...that's exactly what we'd like to hear; that you will be coming back to visit with us again :). Ruth's Chris across the street is fantastic, the hotel is beautiful and the the value can't be beat, compared to all the other brands in the area...Oh, you already said that :). Thanks again and we look forward to seeing you again rel soon.
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Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Sunset Suites - Riverwalk Hotel
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western
Address: 1103 East Commerce Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in San Antonio
#27 Family Hotel in San Antonio
#32 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Official Description (provided by the hotel):
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, vacation packages and easy access to San Antonio’s best attractions. ... more   less 
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