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BEST WESTERN PLUS Sunset Suites-Riverwalk: Traveler Reviews

2.5 of 5
1103 East Commerce Street, San Antonio, TX 78205 (East Side)
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BEST WESTERN PLUS Sunset Suites-Riverwalk
Ranked #21 of 343 hotels in San Antonio
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339 reviews from our community

Traveler rating
    198
    94
    22
    12
    13
See reviews for
Families
73
 
Couples
162
 
Solo
15
 
Business
38
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Springfield, Missouri
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very nice!”
4 of 5 stars Reviewed November 15, 2012

This hotel is clean, friendly and comfortable. We are an older couple. It was about 10 blocks to the Alamo one way (a little too far for me).The stairs to go down to the Riverwalk are about 4 blocks away. It is close to the Alamodome the River Center Mall and the Tower of the Americas. The breakfast was plentiful with several options. It was a quiet hotel (nice). Great Value!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jailmarm07 about BEST WESTERN PLUS Sunset Suites-Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
November 16, 2012
Thank you for your feedback. We are so happy you found the hotel to be clean and accommodating...on the distances, I know perceptions sometimes can be very personal, but I assure you that the River Walk (stairs) are ONLY two blocks away and the Alamo three and half blocks :)...non the less I know on certain days my lunch walk to the River (2 blocks) seem as 2 miles because I am so hungry :). We hope you come back and visit, and give the trolley a try, much easier to get around town and to all the sights.
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Pearl City, Hawaii
1 review
“Clean!!!”
5 of 5 stars Reviewed November 8, 2012

We loved our stay here. We would come again. Clean, safe, quiet. Breakfast very sufficient. Staff is very courteous. Our room was very large and spacious, could be a bit brighter, though. Everyone on staff was very friendly and helpful even the Maintenance supervisor who helped me find the laundry room. Just great customer service. We met the General Manager and he was wonderful, too. We are telling all our friends of our great visit to San Antonio at the Best Western Sunset Riverwalk!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask IslandGirl986 about BEST WESTERN PLUS Sunset Suites-Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
November 10, 2012
It was a pleasure having you as our guest. I am glad your trip to San Antonio was a memorable one and happy to know that our Staff was able to play a role in your positive experience. Please come back and see us soon.
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Richardson, TX
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“Great value near the Alamodome”
4 of 5 stars Reviewed November 5, 2012

This hotel was ideally located for attending the BOA super regional competition at the Alamodome. Once parked at the hotel, we easily walked to the contest and to the Riverwalk to spend our free time. The room was spacious, quiet, comfortable, and spotlessly clean. With breakfast provided, the BWP Sunset Suites was the perfect choice for our trip.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Teresa S about BEST WESTERN PLUS Sunset Suites-Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
November 8, 2012
Fantastic review, thank you so much. We are the closest property to the Alamo Dome and one of the few properties that offer FREE parking downtown, making us the property of choice for all events at the Alamo Dome. We love to have the Bands, the Cheerleaders, concert goers (both for the Alamo Dome and Sunset Station), and the College Alamo Bowl or Military Bowls...bottom lines we LOVE OUR GUESTS :). Keep coming back and let us know if we can do anything to make your stay even better. See you soon and wish you safe travels.
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Troy, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Good Value - Very Clean”
4 of 5 stars Reviewed November 3, 2012

This hotel has a good location, a few block walk to the Riverwalk. Although it's next to the freeway and near a train station, it was very quiet. The room was very clean and staff was very courteous. Breakfast was good. The only thing they could improve was the room was very dark. It would be nicer if they could get some more light in the room, but it's a great value compared to many of the other hotels in the area. Also, very convenient parking and nice lobby. Room was also very large with an extra seating area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask goodtimecharlies about BEST WESTERN PLUS Sunset Suites-Riverwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
November 5, 2012
Thank you so much for your review. We are so happy that you enjoyed your stay with us; the location is perfect, the rooms are beautiful and we do like to brag about our Staff...THANK YOU for letting us know we did well. The Tiffany lighting which is a part of the overall ambiance of the decor in the rooms, with the solid oak mission-style furniture, has given us a challenge apparently with the glow factor...please know that we will work on it and try to improve the work space lighting so you can work and still relax in the ambiance of Historic San Antonio.
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Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Cozy room”
4 of 5 stars Reviewed October 31, 2012

This hotel is in a great location in San Antonio. A friend and I stayed here for two nights. As soon as u enter the hotel the smell of cinnamon fills the air. The hotel was very clean and offered a great breakfast. The room was very spacious and offered a seating area with couch, chair, and desk. The only issue I had was the lack of lighting in the room. There were numerous lamps but none of them were very bright. Other than that everything was great. I would for sure stay here again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
November 5, 2012
Thank you so much for your feedback. We have to thank our Sales Staff for the scent of cinnamon, a new idea they brought to the property after a visit to a local fragrance store :). We're glad you enjoyed our spacious rooms, the Solid Oak Mission Style furnishings are beautiful, but from time to time we do run into a lighting issue with the turn-of -the-era Tiffany lamps, but know that we are working on it. We hope you'll come back to see us real soon.
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Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Also Known As:
Best Western Sunset Suites - Riverwalk Hotel
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western
Address: 1103 East Commerce Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#37 Business Hotels in San Antonio
#44 Family Hotels in San Antonio
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, vacation packages and easy access to San Antonio’s best attractions. ... more   less 
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