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“Great value near the Alamodome” 4 of 5 stars
Review of BEST WESTERN PLUS Sunset Suites-Riverwalk

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BEST WESTERN PLUS Sunset Suites-Riverwalk
2.5 of 5 Hotel   |   1103 East Commerce Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #26 of 353 Hotels in San Antonio
Richardson, Tx
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
“Great value near the Alamodome”
4 of 5 stars Reviewed November 5, 2012

This hotel was ideally located for attending the BOA super regional competition at the Alamodome. Once parked at the hotel, we easily walked to the contest and to the Riverwalk to spend our free time. The room was spacious, quiet, comfortable, and spotlessly clean. With breakfast provided, the BWP Sunset Suites was the perfect choice for our trip.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, November 8, 2012
Fantastic review, thank you so much. We are the closest property to the Alamo Dome and one of the few properties that offer FREE parking downtown, making us the property of choice for all events at the Alamo Dome. We love to have the Bands, the Cheerleaders, concert goers (both for the Alamo Dome and Sunset Station), and the College Alamo Bowl or Military Bowls...bottom lines we LOVE OUR GUESTS :). Keep coming back and let us know if we can do anything to make your stay even better. See you soon and wish you safe travels.
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594 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Troy, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2012

This hotel has a good location, a few block walk to the Riverwalk. Although it's next to the freeway and near a train station, it was very quiet. The room was very clean and staff was very courteous. Breakfast was good. The only thing they could improve was the room was very dark. It would be nicer if they could get some more light in the room, but it's a great value compared to many of the other hotels in the area. Also, very convenient parking and nice lobby. Room was also very large with an extra seating area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, November 5, 2012
Thank you so much for your review. We are so happy that you enjoyed your stay with us; the location is perfect, the rooms are beautiful and we do like to brag about our Staff...THANK YOU for letting us know we did well. The Tiffany lighting which is a part of the overall ambiance of the decor in the rooms, with the solid oak mission-style furniture, has given us a challenge apparently with the glow factor...please know that we will work on it and try to improve the work space lighting so you can work and still relax in the ambiance of Historic San Antonio.
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Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2012

This hotel is in a great location in San Antonio. A friend and I stayed here for two nights. As soon as u enter the hotel the smell of cinnamon fills the air. The hotel was very clean and offered a great breakfast. The room was very spacious and offered a seating area with couch, chair, and desk. The only issue I had was the lack of lighting in the room. There were numerous lamps but none of them were very bright. Other than that everything was great. I would for sure stay here again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, November 5, 2012
Thank you so much for your feedback. We have to thank our Sales Staff for the scent of cinnamon, a new idea they brought to the property after a visit to a local fragrance store :). We're glad you enjoyed our spacious rooms, the Solid Oak Mission Style furnishings are beautiful, but from time to time we do run into a lighting issue with the turn-of -the-era Tiffany lamps, but know that we are working on it. We hope you'll come back to see us real soon.
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UK
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 25, 2012

Stayed here for 2 nights and have not got a bad word to say. We had a very big and clean room with good facilities, there were two double beds and we still had enough space to pull the sofa bed out to make a third bed.

The lobby was particularly spacious with a small shop next to the reception and friendly staff. As there was always someone on the desk the shop was always open. Also, breakfast was complimentary each morning. It was buffet style but had plenty of choice for what to eat and I was particularly impressed by being able to make my own waffles.

Location was excellent as well. A 10 minute walk to the Alamo, Riverside Walk and the Tower of the Americas - as it is so hot outside you would not want to be walking any longer! Although the hotel is right next to the freeway you will be able to see the cars but not hear them, so a good nights sleep will be had. Great value!

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, October 26, 2012
It is wonderful to hear that you enjoyed the spacious rooms (hope you liked the decor), the convenience shop in the lobby and the short walk to the sites...the free parking is a huge plus in the downtown region. I will be sure to share your kind words with the Staff, especially with the Front Desk and Breakfast Crew. See you back soon, for a longer stay.
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Frankfurt, Germany
Top Contributor
62 reviews 62 reviews
49 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 19, 2012

Very nice lobby and friendly reception. Very large room with fridge, coffeemaker and microwave. Very large and clean room. Bathroom also very nice and clean.
Nice breakfast selection with everything I 'needed'. Joghurt and fresh fruit was available.

Short walk to the famous 'River walk'.

Only down side: Close to the tracks, every once in a while you can hear a trainwhistle.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, October 25, 2012
Thank you so much for your feedback. I will be sure to share your compliments with our housekeeping staff, they work very hard and do an incredible job...The solid oak mission-style furniture gives a great old era feeling to the rooms, but it's the staff that really brings out the beauty of our property. I have to say the train whistle is VERY UNUSUAL...about 5 years ago one of the wealthiest developers in the Country built a high priced condominium across the street from our property (the Vidorra, I'm sure you saw it). Well with a lot of politicking he was able to stop the train whistles in our area of town, when the rest of the City is still being traversed by multitudes of these noisy creatures :). Anyway, so glad you enjoyed your visit in San Antonio. Hope to see you back soon and we'll keep our eyes and ears open for that rogue train.
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McAllen, Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 18, 2012

The location is downtown within walking distance of the Riverwalk, Hemisphere Tower, and Alamo Dome. The decor was updated and clean. Special attention has been paid to the details of the room ie. the towels are shaped into little fans, there is a wet bar, full sized ironing board, beautiful drapes, small couch, mouthwash, toiletries ect. The room smelled clean unlike most where it smells like "hotel air freshener". The breakfast was nice and there are ladies there to assist you. Did have a few issues; the in room coffee mugs had someone else's old coffee dried at the bottom, even with all of the lights on the room it was still very dark, and I was charged twice for 1 night's stay; the first time $94 and the second $118. It's been 9 days and the matter is still unresolved, but they have been really nice and helpful. I'm confident it will be resolved soon. I would stay again...

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, October 19, 2012
So glad you enjoyed your stay...I do apologize for the incorrect billing, I know it has now been fixed. Any other issues please call me directly and I will be happy to attend to them in person and quickly. Hope to see you back real soon.
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Indianapolis, Indiana
Top Contributor
104 reviews 104 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed October 11, 2012

a number of years back, before the days of consumer review sites, we stayed at a Best Western or 2 but was never impressed enough to make staying at their properties a regular occurance. Well that all changed with our stay here. We enrolled in their returning guest program with plans to deliberately look for their properties in other cities we choose to visit. Rooms were HUGE and beautifully decorated with comfortable beds ,pillows and bedding. They were the only downtown/ Riverwalk area property that did not charge for parking which was a HUGE money saver. The hot breakfast had a wide array of both hot and cold foods and it too was complimentary. They even had stainless steel silverware and ceramic plates to use but did lay out plastic utensils if you wanted them. Nice "green" move! The shower was STRONG with immediately hot eater. I emphasize this because this has been a frequent "concern" we have had in staying at other properties so this stood out. The staff were knowledgeable ,helpful and cheerful. This seemed genuine , not put on. The location was VERY convenient, only 2 to 3 blocks from the RiverCenter Mall along with the steps leading down to the RiverWalk. We never moved our car until we checked out and we were there for 2 nights! There was no need to. Everything was right there, within walking distance and there was an extremely safe feeling to the area. There are interior corridors rather than door drive-up . There were only 2 "concerns" we had but take note, neither led me to downgrade the property. First, there was a slight "phantom" toilet. By that I mean, the toilet would sound as thpugh it was flushing without being flushed but this did not impede our sleep. The second was the guests above us were heavy footed. I suspect there were kids, maybe one with ADD because they would pace and/ or run at night and start early in the AM. We could have requested a room change. Don't know if one was available but we had unloaded everything and it would have been a big intrusion into our plans to do that. Again, this did NOT affect our view of the property but if I had to do it again, I'd probably stay on the upper floor . Truly enjoyed our stay!

Room Tip: Stay on upper floor to avoid the overhead noise of guests.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review, October 16, 2012
That is wonderful news, we're glad we were able to win your belief in Best Westerns as a great place to stay...Did you know that Best Westerns used to be called "Great Western" hotels at their conception? Then as they evolved and went national, then international, the name changed...so we're happy to have lived up to the original "Great" name of our forefathers.

Your feedback hit every wonderful point of our property and it will help other travelers in the future (as you said before the time of customer review sites...now everyone can benefit from your feedback). Please take advantage of the BW Rewards Points and earn those free nights with every stay...see you back soon.
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Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Address: 1103 East Commerce Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#15 Romantic Hotel in San Antonio
#23 Family Hotel in San Antonio
#55 Business Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Official Description (provided by the hotel):
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, vacation packages and easy access to San Antonio’s best attractions. ... more   less 
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Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western

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