Stayed here for 2 nights and have not got a bad word to say. We had a very big and clean room with good facilities, there were two double beds and we still had enough space to pull the sofa bed out to make a third bed.

The lobby was particularly spacious with a small shop next to the reception and friendly staff. As there was always someone on the desk the shop was always open. Also, breakfast was complimentary each morning. It was buffet style but had plenty of choice for what to eat and I was particularly impressed by being able to make my own waffles.

Location was excellent as well. A 10 minute walk to the Alamo, Riverside Walk and the Tower of the Americas - as it is so hot outside you would not want to be walking any longer! Although the hotel is right next to the freeway you will be able to see the cars but not hear them, so a good nights sleep will be had. Great value!

Very nice lobby and friendly reception. Very large room with fridge, coffeemaker and microwave. Very large and clean room. Bathroom also very nice and clean.
Nice breakfast selection with everything I 'needed'. Joghurt and fresh fruit was available.

Short walk to the famous 'River walk'.

Only down side: Close to the tracks, every once in a while you can hear a trainwhistle.

The location is downtown within walking distance of the Riverwalk, Hemisphere Tower, and Alamo Dome. The decor was updated and clean. Special attention has been paid to the details of the room ie. the towels are shaped into little fans, there is a wet bar, full sized ironing board, beautiful drapes, small couch, mouthwash, toiletries ect. The room smelled clean unlike most where it smells like "hotel air freshener". The breakfast was nice and there are ladies there to assist you. Did have a few issues; the in room coffee mugs had someone else's old coffee dried at the bottom, even with all of the lights on the room it was still very dark, and I was charged twice for 1 night's stay; the first time $94 and the second $118. It's been 9 days and the matter is still unresolved, but they have been really nice and helpful. I'm confident it will be resolved soon. I would stay again...

a number of years back, before the days of consumer review sites, we stayed at a Best Western or 2 but was never impressed enough to make staying at their properties a regular occurance. Well that all changed with our stay here. We enrolled in their returning guest program with plans to deliberately look for their properties in other cities we choose to visit. Rooms were HUGE and beautifully decorated with comfortable beds ,pillows and bedding. They were the only downtown/ Riverwalk area property that did not charge for parking which was a HUGE money saver. The hot breakfast had a wide array of both hot and cold foods and it too was complimentary. They even had stainless steel silverware and ceramic plates to use but did lay out plastic utensils if you wanted them. Nice "green" move! The shower was STRONG with immediately hot eater. I emphasize this because this has been a frequent "concern" we have had in staying at other properties so this stood out. The staff were knowledgeable ,helpful and cheerful. This seemed genuine , not put on. The location was VERY convenient, only 2 to 3 blocks from the RiverCenter Mall along with the steps leading down to the RiverWalk. We never moved our car until we checked out and we were there for 2 nights! There was no need to. Everything was right there, within walking distance and there was an extremely safe feeling to the area. There are interior corridors rather than door drive-up . There were only 2 "concerns" we had but take note, neither led me to downgrade the property. First, there was a slight "phantom" toilet. By that I mean, the toilet would sound as thpugh it was flushing without being flushed but this did not impede our sleep. The second was the guests above us were heavy footed. I suspect there were kids, maybe one with ADD because they would pace and/ or run at night and start early in the AM. We could have requested a room change. Don't know if one was available but we had unloaded everything and it would have been a big intrusion into our plans to do that. Again, this did NOT affect our view of the property but if I had to do it again, I'd probably stay on the upper floor . Truly enjoyed our stay!