The location is downtown within walking distance of the Riverwalk, Hemisphere Tower, and Alamo Dome. The decor was updated and clean. Special attention has been paid to the details of the room ie. the towels are shaped into little fans, there is a wet bar, full sized ironing board, beautiful drapes, small couch, mouthwash, toiletries ect. The room smelled clean unlike most where it smells like "hotel air freshener". The breakfast was nice and there are ladies there to assist you. Did have a few issues; the in room coffee mugs had someone else's old coffee dried at the bottom, even with all of the lights on the room it was still very dark, and I was charged twice for 1 night's stay; the first time $94 and the second $118. It's been 9 days and the matter is still unresolved, but they have been really nice and helpful. I'm confident it will be resolved soon. I would stay again...

a number of years back, before the days of consumer review sites, we stayed at a Best Western or 2 but was never impressed enough to make staying at their properties a regular occurance. Well that all changed with our stay here. We enrolled in their returning guest program with plans to deliberately look for their properties in other cities we choose to visit. Rooms were HUGE and beautifully decorated with comfortable beds ,pillows and bedding. They were the only downtown/ Riverwalk area property that did not charge for parking which was a HUGE money saver. The hot breakfast had a wide array of both hot and cold foods and it too was complimentary. They even had stainless steel silverware and ceramic plates to use but did lay out plastic utensils if you wanted them. Nice "green" move! The shower was STRONG with immediately hot eater. I emphasize this because this has been a frequent "concern" we have had in staying at other properties so this stood out. The staff were knowledgeable ,helpful and cheerful. This seemed genuine , not put on. The location was VERY convenient, only 2 to 3 blocks from the RiverCenter Mall along with the steps leading down to the RiverWalk. We never moved our car until we checked out and we were there for 2 nights! There was no need to. Everything was right there, within walking distance and there was an extremely safe feeling to the area. There are interior corridors rather than door drive-up . There were only 2 "concerns" we had but take note, neither led me to downgrade the property. First, there was a slight "phantom" toilet. By that I mean, the toilet would sound as thpugh it was flushing without being flushed but this did not impede our sleep. The second was the guests above us were heavy footed. I suspect there were kids, maybe one with ADD because they would pace and/ or run at night and start early in the AM. We could have requested a room change. Don't know if one was available but we had unloaded everything and it would have been a big intrusion into our plans to do that. Again, this did NOT affect our view of the property but if I had to do it again, I'd probably stay on the upper floor . Truly enjoyed our stay!

We stayed here for 3 nights in September and it was one of the best Best Westerns we have stayed in and we have visited about 10 states. It was perfectly located for the riverwalk ,the Alamo and downtown area which meant that we didn't need to use the car at all during our stay.
All of the staff were courteous and helpful and the room was exceptionally clean modern and spacious. The icing on the cake was the breakfast, plenty of choice in items both hot and cold and a lovely dining area in which to eat it. I would certainly recommend this hotel.

I have stayed at this Best Western numerous times for business and and I have always enjoyed my stay. The rooms are spacious and always clean. The bathroom is always spotless and the shower head actually has a good amount of water pressure as well (this is always a pet peeve of mine). The hotel employees always treat you like a guest and are willing to help you when requested. The hotel is a short walk to the Riverwalk ( 5-6 blocks) or you can easily get the bus or a cab to the Riverwalk. Parking is a bit limited and you must cross a feeder road to get from their main parking lot to the hotel if you dont get there early enough to grab a front space. For the money, this is one of the best values in San Antonio.