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“Great rooms, horrible manager” 1 of 5 stars
Review of Microtel Inn & Suites by Wyndham San Antonio by SeaWorld/Lackland AFB

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Microtel Inn & Suites by Wyndham San Antonio by SeaWorld/Lackland AFB
2.0 of 5 Hotel   |   1605 West Loop 1604 South, San Antonio, TX 78245 (Far West Side)   |  
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Ranked #77 of 352 Hotels in San Antonio
1 review
2 helpful votes 2 helpful votes
“Great rooms, horrible manager”
1 of 5 stars Reviewed April 3, 2013 via mobile

I recently stayed at this hotel and had been previously quoted a cheaper rate. When I tried to work it out with the manager she was horrible, snarky, and implied that I was lying. She even ended up hanging up on me! The customer service department is now taking care of me thank God. I will never stay at another Microtel hotel because I've been in the hotel business and that is not how you keep customers!

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
    177
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    33
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    11
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed April 1, 2013

Hotel was a great for the price! Staff could not have been better except for those working the breakfast. They did not want to be bothered. Were not helpful.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 27, 2013

This was our first stay at a Microtel Inn & Suites, but it certainly won't be our last. The location is great for Sea World, Six Flags, and easy access to downtown and the River Walk. The staff were exceptional in all areas, great breakfast, great late afternoon beer, wine snack time, nice pool (hot tub wasn't very hot), and the rooms were immaculately clean, and had a refrigerator, microwave, and nice furnishings. Along with the previous, it was a fantastic value. This is one of the cleanest lodgings we have experienced.

Room Tip: We were on the top floor, and had no sound issues. The property is located on a street that serves a...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 27, 2013

I like this hotel bcause it was quiet and away from the busy traffice but easy to get to restaurants shops etc. The hotel was very clean ,simlpe and excellent customer service. I would stay there again and recommend this hotel for anyaone visiting the area.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham San Antonio by SeaWorld/Lackland AFB

Address: 1605 West Loop 1604 South, San Antonio, TX 78245
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #77 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham San Antonio by SeaWorld/Lackland AFB 2*
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