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“Fun Place To Stay” 5 of 5 stars
Review of Hilton San Antonio Hill Country Hotel & Spa

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Hilton San Antonio Hill Country Hotel & Spa
3.5 of 5 Hotel   |   9800 Westover Hills Blvd, San Antonio, TX 78251 (Far West Side)   |  
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Ranked #134 of 350 hotels in San Antonio
Montgomery, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fun Place To Stay”
5 of 5 stars Reviewed September 16, 2013

Love the view in the court yard. Close to area attractions. UTSA, Sea World Six Flags, Downtown San Antonio River Walk. La Canterra Mall. Will stay here again, at least twice per year. Special attraction this year nesting birds with babys.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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656 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
Leonard, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 15, 2013

We stayed this past weekend at the Hilton to attend Air Force Basic Training Graduation at Lackland AFB. The hotel was very nice and in a great location. It was a very quiet hotel but a short 20 minute drive to the Riverwalk and a 15 minute easy drive to Lackland. The bed was very comfortable. The pool is nice and there are several areas to sit outside around fire pits. We are hilton honors members and complimentary salsa and 1/2 price appetizers were offered in the lobby restaurant. From check in to check out our stay was wonderful. The hotel is near SeaWorld and a complimentary shuttle is also offered. We will stay here again in the future!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, September 16, 2013
Thank you very much for your kind comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Firestone, Colorado
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 14, 2013

I cannot believe this is a Hilton property. Although the property is nice, the staff is friendly and accommodating, the lobby and the grounds are beautiful,the artwork, tile work, furniture and lighting fixtures in room ARE what I expect from a stay at a Hilton, the NASTY, FILTHY, DIRTY, STAINED CARPET in the room took away from all of the beauty of staying AND PAYING to stay at a Hilton. The hallway carpets, also, aside from being unvacuumed, are also stained, old looking, and dirty as well. I went to each floor to see how they compared to each other, and they are all the same. They need vacuumed, they need cleaned and sanitized. Better yet, they NEED REPLACED! The shame of it all is that I know these carpets are not too old, as they have a nice modern style, along with the new and modern style of the hotel, but, I will wear my slippers throughout the stay here.
I have left a message for the manager, Alex.P., and I am looking forward to his response tomorrow. I want to show him the Kool-Aid stains on the carpet in room 305. I want to show him the black grease stains on the carpet. I want to show him the spills that have been dropped on this carpet and have NEVER EVER BEEN CLEANED. I would not expect this level of uncleanliness in ANY hotel, ever. I am apalled at this, and I am disgusted. Do they have steam cleaners here? Do they know how to use them?
Since we arrived late, we are too tired to change rooms. The front desk person let me look at another room for comparison, and she did give me breakfast coupons for the next 2 days, along with transferring me to the hotel manager's (Alex P.) voice mail. Although the other room was furnished the same as ours, and the carpet not quite as dirty (but WAS UNCLEAN AND STAINED) the view was not as nice, we are tired, and so we have not moved rooms.
A nice feature of this hotel: a movie was being played outdoors in the landscaped courtyard. This is a nice plus for families with children. There were lit fire pits, lush landscaping and lighting out there. We have not had a chance to visit any of the 3 pools, so we are looking forward to this tomorrow. Hopefully the rest of the property is not as unkempt and unclean as the hallways and our room carpet.
We are also looking forward to meeting the manager, so, hopefully, he will inspect our room and see EXACTLY WHAT I AM SPEAKING OF HERE, and to show him I AM NOT EXAGGERATING. I do have pictures, which are on my phone. I may or may not take this issue up with the Hilton Corporation...I do want to discuss all with this hotel's manager.
The purpose of this visit to San Antonio was to spend a weekend with our daughter, who we will not be able to see for the next 7 to 9 months, as she is being deployed with U.S. Navy. I know she will enjoy the visit, as our whole weekend won't be 'bad' due to the carpet in a hotel, but, it would be nice if all were a little closer to 'perfect' in this Hilton property.

Room Tip: All the rooms are beautiful except for the carpet. Wear slippers, wear socks. Take the socks off be...
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, September 16, 2013
First of all, I wanted to thank you for taking the time to post a review about your recent stay at our property. I'm very glad you mentioned that you found the lobby and grounds to be beautiful and that the staff was friendly and accommodating. I'm sorry that you had a negative experience with the cleanliness of your carpet in your room. I assure you that I have brought this to the attention of our housekeeping staff in an effort to make sure that this problem is resolved moving forward. We do appreciate your feedback, as we take all of our reviews into consideration as we try to make our community the best place that it can be. We hope that the next time you're in town you'll give us another chance and stay with us again!

Best regards,
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Houston, United States
1 review
5 of 5 stars Reviewed September 13, 2013

Elegant, yet casual, relaxed and comfortable--the Hill Country Hilton gets a perfect 10 from this experienced road warrior. Great staff that is courteous, friendly and respectful--perfect mix of attitude that obviously starts with the general manager and goes down to the gift shop attendant. And to top it off, the food is great at fair prices.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, September 16, 2013
Thank you very much. I appreciate you taking the time to complete a review and sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilkinson, Indiana
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 13, 2013

I stayed for 2 nights in relation to a business meeting occurring at the hotel. When I arrived early I was given a room immediately (good), and after stowing my belongings went back down and asked where the business center was. Turns out there is not business center (bad), just 2 computers hooked up to a printer for printing boarding passes. Fax and copying services are "available", i.e. they are behind the front desk in another room and not available to clientele directly, but staff will take your material and process it. Since I couldn't hook up my computer directly to a printer, my staff finally just faxed a sensitive document to their fax machine while I stood and waited for it, then I signed it and waited again while they faxed it back to my company. Not an ideal situation, but it worked and the hotel staff was very cooperative.
Other than that my room was clean and comfortable. The toilet refilled every 5 minutes, however, and the air conditioner kicked on twice that often. I'm not a light sleeper so it was not problem, but might have been for someone else. The hallway carpeting on the 5th floor also needed cleaning. The meeting room we used had a lot of background noise from the HVAC and/or the microphone, so we needed to speak loudly. If this hotel would like to attract more business meetings, maybe they should make the place more business friendly. If they only care about Sea World traffic, they're probably doing OK. Oh, and one of my colleagues also had a room with a direct view of the buzzards. She thought it was interesting instead of icky, so to each his/her own :-).

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, September 16, 2013
Thank you so much for taking the time out of your day to post a review about your recent stay with us! Your feedback is greatly appreciated. We do many things for our business traveler and we certainly could look at more amenities and services. We are in the process of developing an executive lounge that will allow just this; a private area where business travelers can work and relax. This is something that no other hotel in the area has to offer and I am sure our business travelers will take advantage of this. We do have the ability to print documents privately, just ask the front desk for details on your next visit.
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A TripAdvisor Member
3 of 5 stars Reviewed September 11, 2013

The hotel is beautiful everything was great except for these 2 huge black birds lingering outside of my window.. Worst view ever. I would recommend the stay to anyone its a beautiful hotel beautiful pools fireplace. I would defiantly go back but request a room maybe on the third floor.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, United States
1 review
5 of 5 stars Reviewed September 10, 2013

The hotel was an excellent location for our trip to Sea World. Great atmosphere, outside grounds were beautiful. The staff was very friendly and helpful. I would recommend this hotel 100% to anyone traveling to San Antonio. It is close to shopping, dinning, and other attractions as well as SeaWorld.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, September 11, 2013
Thank you for your kind comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton San Antonio Hill Country Hotel & Spa

Address: 9800 Westover Hills Blvd, San Antonio, TX 78251
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in San Antonio
#77 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton San Antonio Hill Country Hotel & Spa 3.5*
Official Description (provided by the hotel):
Take in the views of beautiful courtyards, indigenous plants and lush landscaping at the Hilton San Antonio Hill Country Hotel & Spa. Appreciate a hotel that fosters a relaxed atmosphere featuring a massive flagstone fireplace and cozy sofas. Conveniently located in one of San Antonio's premier communities, Hill Country Hotel & Spa is close to San Antonio attractions such as SeaWorld, Fiesta Texas, dining and golf. ... more   less 
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Also Known As:
Hilton San Antonio Hill Country Hotel And Spa
Hilton San Antonio Hill Country Hotel San Antonio
Hilton Hotel San Antonio
Radisson San Antonio
Radisson Hill Country Resort
San Antonio Radisson

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