We booked this hotel for the location-it's right across the street from the San Antonio river walk. Upon arrival at 5pm our rooms were still not ready. No apology or approximate time was given. We had already unloaded bags for 6 people and had to ask for it to be put into the concierge closet- this was not offered. We also had to ask for a call when the room was ready. We then went to park in the hotel lot (charged per day), there was not one spot open and we were forced to park along a curb. We went to dinner and called them at about 7:30 since we had not yet received a call that our rooms were ready. The rooms were ready at that time. The other draw for this hotel was the included breakfast. The food was fine for this type of breakfast buffet, but the layout required a long line to go through multiple stations whether you were interested in them or not, the trash cans overflowed, and there were wet areas on the floor- all of this while someone diligently dusted a piece of art. The overall feeling was for a lack of direction. The team members weren’t rude, but more untrained. We insisted on not paying for the parking, but otherwise no apology was given. Just be sure you are staying for the location and not the property itself.
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- Also Known As:
- La Quinta Inn & Suites San Antonio Downtown Hotel San Antonio
- La Quinta Inn And Suites San Antonio Downtown
- La Quinta San Antonio
- San Antonio La Quinta