We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good rates, not greatest location.” 3 of 5 stars
Review of Holiday Inn Express San Antonio Airport North

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Holiday Inn Express San Antonio Airport North to your Saves list
Holiday Inn Express San Antonio Airport North
16315 US Highway 281 North, San Antonio, TX 78232   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #214 of 352 Hotels in San Antonio
Abu Dhabi, United Arab Emirates
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
“Good rates, not greatest location.”
3 of 5 stars Reviewed February 17, 2013

When on a business trip can usually never go wrong with a Holiday Inn Express. The same goes for this location. The only downside is the location along HWY 281. The traffic in the morning is terrible and it's a pain to have to drive a mile down the road to get to something directly across the street from the hotel. Otherwise the staff and rooms were just fine. No complaints.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Airport North, responded to this review, July 19, 2013
Dear GlenJMart,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the inconvenience our location may have caused you. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

33 reviews from our community

Traveler rating
    7
    13
    7
    2
    4
See reviews for
7
5
5
15
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Hockessin, Delaware
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 6, 2012

We booked our hotel stay more than a week in advance so we were able to get a pretty good rate online that was nonrefundable. The confirmation email you get has an address that when plugged into google maps puts you much farther north than where this hotel actually is so we spent about 15 minutes trying to find it before we finally called and asked for directions. When I was checking in, the front desk staff noted that they have two addresses and that this happens frequently (in fact, someone called asking for directions while we were checking in). It is on a dead end road, but don't be fooled, it is butt up against the highway which was a little disappointing. The room was average, there was a hole that they had repaired in the bathroom but didn't repaint and the paint was chipping on the door. My biggest complaint about this hotel is that we heard EVERYTHING. When people walked out in the hallway we heard them, when our neighbor ran his shower we heard it, we heard the people walking above us, etc. This resulted in a restless nights sleep. Breakfast was really crowded in the morning and really didn't have the space nor food to accommodate everyone. There is a regular Holiday Inn a few more miles up the road that is more offset from the highway that I think we will try next time.

Room Tip: Ask for a room away from the highway and on the top floor, otherwise you'll hear everything abov...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 30, 2012

From the beginning the staff at the front desk who answered my call requesting directions, were rude. Saying that the GPS directions and the address provided were different, as if I should have known that! Our stay was subpar at best with tons of small issues like no shampoo, light bulbs burnt out, not enough towels, dust on lamps etc… By the late evening we discovered ants crawling on the night stand and that the refrigerator was not cooling anything. We called the front desk several times and were unable to get a hold of anyone. Finally someone promised to come up to the room and resolve the refrigerator issue, however no one ever came. We chose the hotel for the pool, which was nice, and the airport shuttle which was not available because it was the weekend (this was not stated anywhere on the site we used to book nor was it in the confirmation email as they claimed when we checked in).
My main disappointment and the reason for this negative review, is that despite some of the nice things, like allowing us to check in 15 minutes early and late checkout, no one apologized for anything. They acted as if by asking for simple items, things that should have been provided and were expected, we were asking too much. When I asked to speak with a manager or an assistant no one was available and the receptionist didn’t apologize for the inconveniences we had experienced.
The staff needs lessons in customer service. I never asked for anything extra and did not want anything more than someone to say, in a polite tone, “Oh sorry, let us fix that for you.”

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHG Care at Holiday Inn Express San Antonio Airport North, responded to this review, July 31, 2012
Dear apwold,

Thank you for the candid review of our property. I am pleased that you were able to check in earlier and were granted late check out as well. However, I'm sorry to see you received service that was less than satisfactory. Rest assured that your comments about the bathroom amenities and the light bulbs have been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MÉXICO
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 27, 2012

We stayed only one night but definitely we want to return to this beautiful hotel.
First it is not over the avenue , you have to drive through an alley so the rooms are very quiet.
We were welcome by a very friendly girl at front desk. The hotel looks very new and smells so clean. We had room 210 and was really clean, the furniture is minimalist, very nice and spacious.
With mini fridge and micro. The breakfast was ok, the same at all HIE, but it had what you need to start your day.
It´s like 5 mins from the airport by car
Really want to go back in my next stay in San Antonio

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
71 reviews 71 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 7, 2012

The front desk clerk greeted me with a genuine smile and was able to accommodate my early check in request.

The premises were clean, the pool looked inviting, and everything was functioning in my room. My room was relatively quiet sans the active rugrats in the room above mine.

The king size bed was comfy, yet with the plethora of pillows, not one was incredibly comfortable, but they did suffice. I was tired, I didn't complain.

The hotel was a bit of a pain in the butt to get to when traveling northbound due to the one way access roads and such, but I think that is typical of the area. Parking in front is limited to about 5 spaces, but there is a large lot in the back.

I feel like this would be a good place for the business traveler or someone just passing through. But if you are in the area as a tourist, it might be better to find something closer to the tourist attractions.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, Wisconsin
Top Contributor
53 reviews 53 reviews
48 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 10, 2011

Frindly check-in - be sure to park in front under the canopy when checking in- limited parking. If you park in the larger rear lot, you must walk around to the front to register as the rear door is always locked!
The large room was clean, the breakfast was the basic Holiday Inn fare.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 6, 2011

Brand new and up to date. I Tavel allot at major hotels but after staying here I'm gonna change my preference to Holiday Inn Express. I have been very impressed with that last three I've stayed at.

Room Tip: I highly recommend using Trip Advisor for the best room rates!
See more room tips
  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Holiday Inn Express San Antonio Airport North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express San Antonio Airport North

Address: 16315 US Highway 281 North, San Antonio, TX 78232
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #214 of 352 Hotels in San Antonio
Price Range (Based on Average Rates): $
Number of rooms: 67
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites San Antonio Airport North offers 67 hotel Rooms and Suites, all equipped with refrigerator, microwave, coffee maker, iron and ironing board, hairdryer, work desk, 2 phones, one is a speaker phone. The hotel is just 5 miles from the airport and minutes from all of San Antonio's attractions. There is also complimentary high speed Internet access in all of the rooms and suites. Suites are equipped with all of the above, plus sleeper sofa. Upgraded suites with whirlpools are available. Included in the price of the room is a continental breakfast, consisting of cinnamon rolls, biscuits & sausage gravy, pastries, cereal, bagels, breads, fruit, yogurt, juices, teas, and coffee. On property we have: a 24-hour gift shop and convenience store; a 24-hour business center complete with fax, copier, PC, printer, and high speed Internet access; exercise facilities and sauna; heated outdoor pool and hot tub; guest laundry facilities; and complimentary airport shuttle. We are equidistant from both the downtown attractions (like the Riverwalk and the Alamo), and the two major theme parks (Sea World and Six Flags Fiesta Texas). We are only minutes from world class golf and shopping, as well as a variety of restaurants, movie theaters, and other leisure activities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Cheap Tickets, Priceline, Orbitz, AAA Travel Services, Agoda and TripOnline SA so you can book your Holiday Inn Express San Antonio Airport North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express San Antonio Airport North Hotel San Antonio
Holiday Inn San Antonio
San Antonio Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express San Antonio Airport North, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.