On or about January 29th, we booked a room with the Red Roof Inn in San Antonio because RRoof was very close to the airport, and the Delta flight came in SOO late! We didn't want our daughter or son-in-law to have to drive to the airport (from Boerne about an hour and a half or more away) and wake up our grandchildren at nearly 3 in the morning when we arrived at their home that night! After I made the reservation, I had forgotten to let them know that we needed to be picked up at the airport and wanted to give them our flight numbers, so I called back! They quickly told me that they don't have a courtesy car service past 10:30 or 11:00 pm. SO, I told them to CANCEL my room reservation as I would stay at a place that DID indeed have that service! The desk person told me that they would do that and emailed a Cancellation Certificate. Imagine my surprise, when my Visa Bill arrived today, and I find that I had been Billed for the Total Amount anyway!!? When I called the person at the desk, he told me that that was NOT their problem as we had booked it through Booking.com or something of that sort (this was NOT the case as I Booked AND Cancelled this room directly with the hotel desk)! It took some Wrangling and Threatening before he finally offered to Refund our Credit Card. I have seen nothing yet! I caution all travelers-DO take a look at your Credit Card Charges each billing and make sure that some of these unscrupulous places don't just "charge them anyway"! We are Lodge owners from Cody Wyoming-(my wife has a 4 1/2 Star Rating with TAdvisor). I assure you, you won't need to worry about this kind of thing if you come to Big Wonderful Wyoming
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- Also Known As:
- Red Roof Inn San Antonio - Airport Hotel San Antonio
- San Antonio Red Roof Inn