As a Priority Club member, I booked a three-night stay. Upon arrival, around 10:00 pm, I was assigned the requested king room. I told the night desk clerk I needed a quiet room, and she assured me I had one. Not possible, given that the room was immediately adjacent to the elevator shaft, a fact she must have known.
When I walked into the room, the smell of mildew blowing from the antiquated ceiling-mounted air conditioner was overpowering. And the headboard of the bed was attached to the elevator shaft common wall. I immediately called the night desk clerk, advised her as to why the room was not satisfactory, and was told that it was the only room available in the hotel. Between the mildew smell, the cough it induced and the elevator noise, I got little sleep.
Tthe next morning, the day desk clerk asked why I was checking out two days early and had not even used my breakfast coupon. I told her. She apologized profusely for the condition of the room and the conduct of the night desk clerk, wondered aloud why I had not been assigned another room because one was apparently available, and said I would not be charged. I thanked her. Nevertheless, upon arrival home, I found the full charge for the wretched night's stay posted to my credit card account.
I can't believe this hotel is rated 12 out of over 300 in the San Antonio area. There are a lot of good hotels in downtown San Antonio. This, however, is not one of them.
I moved over to the Omni La Mansion for the last two nights, and a had a great stay. Right on the Riverwalk, extraordinarily courteous staff, and quiet as a tomb.
- Official Description (provided by the hotel):
- Premier hotel on the San Antonio Riverwalk boasts premium amenities. Indulge yourself at the Holiday Inn El Tropicano Riverwalk Hotel in downtown San Antonio. Our tropical hotel is conveniently located near many downtown entertainment and business destinations. As your family arrives at this downtown San Antonio hotel, you will be welcomed by a gleaming mosaic of over 300,000 gorgeous glass tiles, as well as beautiful Mexican art. Situated at the start of the Museum Reach of the San Antonio Riverwalk, our hotel is convenient to local attractions including the Alamo, Tower of the Americas, Market Square, San Antonio Zoo and the Alamodome. You can catch the trolley from our hotel to your destination. Corporate travelers can appreciate the convenience of our San Antonio Riverwalk accommodations with easy access to the San Antonio International Airport, Henry B. Gonzales Center and companies such as Bank of America, AT & T, American Payroll, USAA, Valero Energy and Kinetic Concepts. We also provide business services including faxing, copying, printing and free high-speed Internet access. While lodging at our hotel in downtown San Antonio, see toucans in our aviary, visit our on-call massage therapist, exercise in the 3,000 square foot STRIVE Fitness Studio, swim in the out door heated pool or dine at our full-service restaurant and bar, where kids eat for free. ... more less
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- Also Known As:
- Holiday Inn San Antonio
- San Antonio Holiday Inn