I enjoy recognizing people who provide great customer service.
I found such a thing at the hotel breakfast - with Daniel. I wanted to speak to his manager personally, but was told by the front desk to post here instead...So...
He was our server both days. This is a buffet (which is a good deal at $5 when you make your reservation, $10 at the door), so not much interaction required, really. However, he was always friendly, helpful and had an excellent attitude. This made us feel very at ease while we ate. So, manager who reads this every day (according to the front desk), take note.
Otherwise, the hotel lobby was very nicely decked out, but the exterior is very tired. The location is a good walk (15 minutes?) from the Alamo and most of the 'things to do'. But, entry to the river walk is just across the street and it's a pleasant walk.
Rooms were adequate, nice enough.
- Official Description (provided by the hotel):
- Premier hotel on the San Antonio Riverwalk boasts premium amenities. Indulge yourself at the Holiday Inn El Tropicano Riverwalk Hotel in downtown San Antonio. Our tropical hotel is conveniently located near many downtown entertainment and business destinations. As your family arrives at this downtown San Antonio hotel, you will be welcomed by a gleaming mosaic of over 300,000 gorgeous glass tiles, as well as beautiful Mexican art. Situated at the start of the Museum Reach of the San Antonio Riverwalk, our hotel is convenient to local attractions including the Alamo, Tower of the Americas, Market Square, San Antonio Zoo and the Alamodome. You can catch the trolley from our hotel to your destination. Corporate travelers can appreciate the convenience of our San Antonio Riverwalk accommodations with easy access to the San Antonio International Airport, Henry B. Gonzales Center and companies such as Bank of America, AT & T, American Payroll, USAA, Valero Energy and Kinetic Concepts. We also provide business services including faxing, copying, printing and free high-speed Internet access. While lodging at our hotel in downtown San Antonio, see toucans in our aviary, visit our on-call massage therapist, exercise in the 3,000 square foot STRIVE Fitness Studio, swim in the out door heated pool or dine at our full-service restaurant and bar, where kids eat for free. ... more less
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- Also Known As:
- Holiday Inn San Antonio
- San Antonio Holiday Inn