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“Dirty....” 1 of 5 stars
Review of El Tropicano Riverwalk Hotel

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El Tropicano Riverwalk Hotel
3.0 of 5 Motel   |   110 Lexington Avenue, San Antonio, TX 78205   |  
Hotel amenities
Ranked #142 of 352 hotels in San Antonio
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Dirty....”
1 of 5 stars Reviewed January 8, 2013

Booked this on Priceline..big mistake..bad location, dirty room, dust, stains, hair on bathroom floor, along with stains on the wallpaper next to the toilet. Had a Maid come in, she attemped to quick clean, Very disappointed for the rating it recieved, does anyone ever go check out these properties?

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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691 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed January 3, 2013 via mobile

I reserved room for New Year's Eve. Paid a little bit more than I normally would pay because I wanted it to be special for my Fiancé and I. Lobby was beautiful. As we got off elevator, scenery changed. Stains on carpet. We got into our room and it was freezing. We tried turning on heat ( as it was a cold night). Remote did not work. And AC would not turn off. We tried to move vent up and it fell off. Carpet in room had stains. Restroom was very small. Toilet is too close to wall. There was calcium build up and a patched up hole in the tub. TV was old and dusty. And it is way too far from the downtown Riverwalk area. The pictures on the Internet are deceiving. We checked out after 20 min. It is equivalent to a $60 motel room. I do not understand how they can charge $200 a night. So NOT worth the cost. We found a room at a Comfort Inn for that night. Now for that room I would have paid $200! I paid $84....look elsewhere before you think of booking with " El Tropicano"!! As for all the positive reviews here, I find it hard to believe they are legit. Must be employees filling out these great reviews...

  • Stayed December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Franklin, Texas USA
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 3, 2013

Kathryn M

Stayed Dec 28th through 31st, 2012. Made reservations directly with hotel; day before realized we had not asked for a handicap accessible room and sent an email. Room was ready when we arrived and was very nice; very clean, fridge and microwave, large walk in shower and very comfortable bed. We especially liked the European style air conditioning as with asthma needed cold temps. We heard no noise from our room and was not far from the elevators.

The staff was very helpful with helping us get around San Antonio and the best thing was the trolley stopped across the street and dropped directly in front of the hotel. Day pass was well worth the four dollars.

Complimentary breakfast was good and the staff was extremely helpful in all departments, front desk, bar, coffee bar and breakfast area. We did all the tourist things, and it was easy to get to the riverwalk, market square, Rivercenter Mall, trolley narrated tours and trolley system. We were able to park on the lower ground level all days even though the hotel had two large private events one evening and $18.00 a day was cheap compared to the other hotels. We had a free shuttle from the hotel to take us to two homemade from scratch Italian and Mexican restaurants and bring us back to the hotel. Very nice.

Since everyone was so helpful and friendly, even though there was the Oregon State/University of Texas football game in town, we do not understand the negative reviews--perhaps impatient people. We would definitely stay at this hotel again.

Room Tip: Explain your needs when making the reservations and don't make the reservations through a third...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Victoria, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2012

It was a very, very long day of travel on December 20,2012 and I was traveling in from Canada and joining my husband in Houston to drive to our "Favorite" Hotel in the U.S. which is "El Tropicano". We staggled in at 4;00 in the morning and was greetd by a cold front outside but a warm smile inside. It sure was a sight for sore eyes after a long and arduous trip we were ever so delighted to arrive!!. We had our room ready for us and after we unpacked we were ready to greet the Mayan Experience the next Day. Well, we did experience it in the form of utmost professionalism, attentiveness, care and courteous customer service at "El Tropicano". So I hope this review will provide some insight to your travel's

Room Tip: if you want to sleep in ask for room's in the inner side of the hotel because the sun won't...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
5 of 5 stars Reviewed December 30, 2012

They did a really great job remodeling this hotel...lots of light, very contemporary updated decor. Rooms are nice (a bit small), and the bed is comfortable. VERY clean!!!! (They are not afraid to sanitize the bathrooms!!!) Food is good. Service is excellent. Staff super nice! It is in the museum/art district area of San Antonio, so the walk along the riverwalk to shops and restaurants is a little longer, but its a pleasurable walk...the riverwalk is beautiful on this end. This truly was a great surprise to us, and I will definitely return. Excellent value for the money.

Room Tip: dont stay in the rooms next to the elevator! Also, you can hear some of the noise in the hallways i...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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CS
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 29, 2012

Keep in mind that if you want to pay $200-300 per night, there are plenty of hotels on the riverwalk that will take your money. We were very pleased with our stay for the price. Hotel staff were very friendly and made it a point to say hello or good morning. Parking for $18 is a steal compared to the other hotels. Yes, this hotel is 50 years old but they've made some wonderful improvements. The lobby is spacious and there are plenty of veranda areas to sit and read the paper. The bed was comfortable and the morning breakfast buffet is delicious. We did not mind the 15 minute walk on the riverwalk to get to the restaurants since the landscaping is beautiful. Yes the bathrooms are small, but as I said, if you want the best, you have to pay for it. We plan on coming back!

Room Tip: Ask for a room with a riverwalk view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed December 29, 2012

First I must admit I am very picky. So with that disclaimer let me say this. They TRY. Everything about it is OLD, EVERYTHING! They have tried to do some upgrades in the rooms. It is a place to sleep and I only came due to blind draw on Hotwire. If I could I would get my money back and spend a little more to be more in the involvement of riverwalk and more modern and updated features. The TV is from the 80's and half the channels are fuzzy or the sound buzzes at you. Not much room in bathroom and forget sitting on toilet without bruising your arm/elbow on the wall. It really is about a 2 - 2.5 star

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Tropicano Riverwalk Hotel

Address: 110 Lexington Avenue, San Antonio, TX 78205
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#63 Romantic Hotel in San Antonio
#142 Luxury Hotel in San Antonio
#142 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — El Tropicano Riverwalk Hotel 3*
Official Description (provided by the hotel):
Premier hotel on the San Antonio Riverwalk boasts premium amenities. Indulge yourself at the Holiday Inn El Tropicano Riverwalk Hotel in downtown San Antonio. Our tropical hotel is conveniently located near many downtown entertainment and business destinations. As your family arrives at this downtown San Antonio hotel, you will be welcomed by a gleaming mosaic of over 300,000 gorgeous glass tiles, as well as beautiful Mexican art. Situated at the start of the Museum Reach of the San Antonio Riverwalk, our hotel is convenient to local attractions including the Alamo, Tower of the Americas, Market Square, San Antonio Zoo and the Alamodome. You can catch the trolley from our hotel to your destination. Corporate travelers can appreciate the convenience of our San Antonio Riverwalk accommodations with easy access to the San Antonio International Airport, Henry B. Gonzales Center and companies such as Bank of America, AT & T, American Payroll, USAA, Valero Energy and Kinetic Concepts. We also provide business services including faxing, copying, printing and free high-speed Internet access. While lodging at our hotel in downtown San Antonio, see toucans in our aviary, visit our on-call massage therapist, exercise in the 3,000 square foot STRIVE Fitness Studio, swim in the out door heated pool or dine at our full-service restaurant and bar, where kids eat for free. ... more   less 
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Also Known As:
Holiday Inn San Antonio
San Antonio Holiday Inn

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