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“Great Surprise!” 5 of 5 stars
Review of El Tropicano Riverwalk Hotel

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El Tropicano Riverwalk Hotel
3.0 of 5 Motel   |   110 Lexington Avenue, San Antonio, TX 78205   |  
Hotel amenities
Ranked #140 of 347 hotels in San Antonio
Austin, Texas
1 review
“Great Surprise!”
5 of 5 stars Reviewed December 30, 2012

They did a really great job remodeling this hotel...lots of light, very contemporary updated decor. Rooms are nice (a bit small), and the bed is comfortable. VERY clean!!!! (They are not afraid to sanitize the bathrooms!!!) Food is good. Service is excellent. Staff super nice! It is in the museum/art district area of San Antonio, so the walk along the riverwalk to shops and restaurants is a little longer, but its a pleasurable walk...the riverwalk is beautiful on this end. This truly was a great surprise to us, and I will definitely return. Excellent value for the money.

Room Tip: dont stay in the rooms next to the elevator! Also, you can hear some of the noise in the hallways i...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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627 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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English first
CS
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 29, 2012

Keep in mind that if you want to pay $200-300 per night, there are plenty of hotels on the riverwalk that will take your money. We were very pleased with our stay for the price. Hotel staff were very friendly and made it a point to say hello or good morning. Parking for $18 is a steal compared to the other hotels. Yes, this hotel is 50 years old but they've made some wonderful improvements. The lobby is spacious and there are plenty of veranda areas to sit and read the paper. The bed was comfortable and the morning breakfast buffet is delicious. We did not mind the 15 minute walk on the riverwalk to get to the restaurants since the landscaping is beautiful. Yes the bathrooms are small, but as I said, if you want the best, you have to pay for it. We plan on coming back!

Room Tip: Ask for a room with a riverwalk view.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed December 29, 2012

First I must admit I am very picky. So with that disclaimer let me say this. They TRY. Everything about it is OLD, EVERYTHING! They have tried to do some upgrades in the rooms. It is a place to sleep and I only came due to blind draw on Hotwire. If I could I would get my money back and spend a little more to be more in the involvement of riverwalk and more modern and updated features. The TV is from the 80's and half the channels are fuzzy or the sound buzzes at you. Not much room in bathroom and forget sitting on toilet without bruising your arm/elbow on the wall. It really is about a 2 - 2.5 star

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012 via mobile

The el tropicano always makes my stay wonderful. You immediately get great service as soon as you step foot in the lobby. The front office staff is great and always takes care of your every need. The rooms are comfortable and the beds are the best. Parking is only $18 which is the cheapest in all downtown san antonio. The Marriott charges $27 per night and thats at a separate lot!!!!! I stay at this hotel for the price and the fact that its on the river is just a plus. It is just a short walk from the main part of downtown and the local mom and pop restaurants are awesome. Pete's taco house and guillermos(:. This hotel isn't in the heart of downtown which is why the rates are great. Most bad comments are people who don't do research but if you want a hotel in the heart of the riverwalk feel free to pay 200 a night. If you want cheap rates great service and don't mind getting up and walking a little bit stay here. This is why I'm always returning.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
2 of 5 stars Reviewed December 11, 2012 via mobile

This hotel is on the riverwalk but about half a mile from the tourist area. Nice gym. Pool is average. For anyone on business, the wifi is useless. Very slow when connected. Most of the time it won't connect at all.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Queen Creek
1 review
4 of 5 stars Reviewed December 1, 2012 via mobile

I've stayed here twice and loved the place. Friendly staff, good food and nice room and pool area. It is beautiful inside and has a coffee stand with sandwiches and pastries. Also a full bar. Outside tables over look the river.The location is great for the Riverwalk and the Alamo. Will be back!!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santa Barbara, CA/Dallas, TX
Top Contributor
116 reviews 116 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 28, 2012

I did a blind bid on priceline.com and wound up with this hotel. I would never stay here again due to cleanliness.

Positives:
Good location (close to freeways, on riverwalk, close to alamo)
Friendly staff
Cheap/affordable
They use "green" products (environmentally friendly) for their coffee cups in the room

Negatives:
Very dirty!
Parking is expensive ($18/day)
Not super close main attractions of riverwalk

Our room was very dirty. When we walked in I noticed stains on the headboard. I used a wet washcloth to clean them off but we still made sure not to touch the headboard at all. The sheets were stained and when we called to complain and get new sheets the front desk sounded worried but didn't offer any apologies nor did we hear any apologies from the manager. We were given two sets of sheets when we complained and of those two sets, one of them had more stains on them. It was really unsettling. The carpet in the room had lots of stains them as well.

As for parking, we managed to avoid the parking fee by driving wherever we wanted to go and parking across the street. There is a lot across the street where you can park for $10 (no in/out privileges) during the weekend and $2/day for weekdays. There are also meters, that's where we parked the car the most. The meters are $1.50/hour, Monday - Saturday from 8AM - 6PM. We stayed at the hotel Friday night, all day Saturday, all day Sunday and left on Monday. Friday night was free parking, we left Saturday morning at 9AM and came back round 4PM so we only paid for 3 hours on the meter. Saturday night was free, Sunday was free and we parked in the lot for $2 on Monday until noon when we left to head back to Dallas.

Overall I liked the location and staff but was really put off by how dirty everything in the room was and how unapologetic they seemed to be about our situation. I will not stay here again and would not recommend this hotel to anyone.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about El Tropicano Riverwalk Hotel

Also Known As:
Holiday Inn San Antonio
El Tropicano Riverwalk
San Antonio Holiday Inn
Address: 110 Lexington Avenue, San Antonio, TX 78205
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #140 of 347 hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — El Tropicano Riverwalk Hotel 3*
Official Description (provided by the hotel):
Premier hotel on the San Antonio Riverwalk boasts premium amenities. Indulge yourself at the Holiday Inn El Tropicano Riverwalk Hotel in downtown San Antonio. Our tropical hotel is conveniently located near many downtown entertainment and business destinations. As your family arrives at this downtown San Antonio hotel, you will be welcomed by a gleaming mosaic of over 300,000 gorgeous glass tiles, as well as beautiful Mexican art. Situated at the start of the Museum Reach of the San Antonio Riverwalk, our hotel is convenient to local attractions including the Alamo, Tower of the Americas, Market Square, San Antonio Zoo and the Alamodome. You can catch the trolley from our hotel to your destination. Corporate travelers can appreciate the convenience of our San Antonio Riverwalk accommodations with easy access to the San Antonio International Airport, Henry B. Gonzales Center and companies such as Bank of America, AT & T, American Payroll, USAA, Valero Energy and Kinetic Concepts. We also provide business services including faxing, copying, printing and free high-speed Internet access. While lodging at our hotel in downtown San Antonio, see toucans in our aviary, visit our on-call massage therapist, exercise in the 3,000 square foot STRIVE Fitness Studio, swim in the out door heated pool or dine at our full-service restaurant and bar, where kids eat for free. ... more   less 
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