I did a blind bid on priceline.com and wound up with this hotel. I would never stay here again due to cleanliness.
Positives:
Good location (close to freeways, on riverwalk, close to alamo)
Friendly staff
Cheap/affordable
They use "green" products (environmentally friendly) for their coffee cups in the room
Negatives:
Very dirty!
Parking is expensive ($18/day)
Not super close main attractions of riverwalk
Our room was very dirty. When we walked in I noticed stains on the headboard. I used a wet washcloth to clean them off but we still made sure not to touch the headboard at all. The sheets were stained and when we called to complain and get new sheets the front desk sounded worried but didn't offer any apologies nor did we hear any apologies from the manager. We were given two sets of sheets when we complained and of those two sets, one of them had more stains on them. It was really unsettling. The carpet in the room had lots of stains them as well.
As for parking, we managed to avoid the parking fee by driving wherever we wanted to go and parking across the street. There is a lot across the street where you can park for $10 (no in/out privileges) during the weekend and $2/day for weekdays. There are also meters, that's where we parked the car the most. The meters are $1.50/hour, Monday - Saturday from 8AM - 6PM. We stayed at the hotel Friday night, all day Saturday, all day Sunday and left on Monday. Friday night was free parking, we left Saturday morning at 9AM and came back round 4PM so we only paid for 3 hours on the meter. Saturday night was free, Sunday was free and we parked in the lot for $2 on Monday until noon when we left to head back to Dallas.
Overall I liked the location and staff but was really put off by how dirty everything in the room was and how unapologetic they seemed to be about our situation. I will not stay here again and would not recommend this hotel to anyone.
- Also Known As:
- Holiday Inn San Antonio
- El Tropicano Riverwalk
- San Antonio Holiday Inn
Region:
United States >
Texas >
San Antonio
Amenities:
Bar/Lounge
Business Center
Fitness Center
Free High-Speed Internet
Restaurant
Room Service
Shuttle Bus service
Swimming Pool
Wheelchair access
Ranked #153 of 343 hotels in San Antonio
Price Range:
$$
Hotel Class:3 star (3*)
- Official Description (provided by the hotel):
-
Premier hotel on the San Antonio Riverwalk boasts premium amenities. Indulge yourself at the Holiday Inn El Tropicano Riverwalk Hotel in downtown San Antonio. Our tropical hotel is conveniently located near many downtown entertainment and business destinations. As your family arrives at this downtown San Antonio hotel, you will be welcomed by a gleaming mosaic of over 300,000 gorgeous glass tiles, as well as beautiful Mexican art. Situated at the start of the Museum Reach of the San Antonio Riverwalk, our hotel is convenient to local attractions including the Alamo, Tower of the Americas, Market Square, San Antonio Zoo and the Alamodome. You can catch the trolley from our hotel to your destination. Corporate travelers can appreciate the convenience of our San Antonio Riverwalk accommodations with easy access to the San Antonio International Airport, Henry B. Gonzales Center and companies such as Bank of America, AT & T, American Payroll, USAA, Valero Energy and Kinetic Concepts. We also provide business services including faxing, copying, printing and free high-speed Internet access. While lodging at our hotel in downtown San Antonio, see toucans in our aviary, visit our on-call massage therapist, exercise in the 3,000 square foot STRIVE Fitness Studio, swim in the out door heated pool or dine at our full-service restaurant and bar, where kids eat for free.
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