We stayed here two nights and each day our opinions of the place declined. The first night's room had an air conditioner that was so noisy we had a difficult time sleeping. The WiFi was unreachable. Parking was $18.00 per day (it was $5.00 per day across the street). The location is at the very end of the River walk and the water taxi turns around outside the hotel and goes back downstream. A typical breakfast buffet will run you $11.00.

After complaining the next morning we were able to move to a room where the air conditioner worked just fine. The next time we go to San Antonio we will stay elsewhere.

this place is a hotel hell,the rooms are so little and the rest room had mildew on the soap dish,we are still looking for the riverwake and we are back in DFW! the only view was a crane working acrose the street.when we ask for another room was told they was full..full at this place!! i don't think so.any eay this place should be named hotel hell...also we left this place and went to the wyndham and it cost less and was so much better..

I am a young college student from a typical small town in West Texas, so when I showed up in San Antonio, alone, it was overwhelming. Even the hotel itself was overwhelming, but in a good way. The lobby was large and beautifully decorated. I went to the front desk and the and the clerk was amazingly hospitable, and he was just in training! I had reserved my room via a travel website and was unsure of exactly what I had purchased. The clerk ended up giving me a beautiful room with a great view of the riverwalk! Retrieving my luggage, I looked lost in the parking lot and a worker passing by took the time to stop and help me find my way to the elevators. Later, I realized I forgot some things and went down to the lobby to ask where I could find the things I needed. I was immediately given directions to the nearest store, and given tips too. This clerk was very personable and sweet, even though this was probably something I could have Googled. The whole staff seemed to go above and beyond to make each guest's experience there a good one. I will definitely be staying here again and would advise others to do the same.

This hotel like all the other people write, is off the riverwalk and still charging riverwalk prices. 18 dollars a night for parking? That is terrible. About five years ago when this place was under renovation we stayed here and at that time there was no charge for parking, so why now?

Also, the place and rooms are just not that nice.

Last night the ground level parking area was jam packed and we did not know how to access the upper level parking area. We pulled into the check in area and the rude security guard was rude to my wife! He yelled at her. I do not know how a hotel that "supposedly" prides themselves on customer service would employee a security guard with no people skills.

We are still here for another 3 nights and hate it!