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“A pleasant surprise” 5 of 5 stars
Review of SpringHill Suites by Marriott San Antonio Downtown / Alamo Plaza

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SpringHill Suites by Marriott San Antonio Downtown / Alamo Plaza
3.0 of 5 Hotel   |   411 Bowie Street, San Antonio, TX 78205 (East Side)   |  
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Hotel amenities
Special Deal
Free Breakfast
Ranked #66 of 352 hotels in San Antonio
Austin, Texas
Top Contributor
119 reviews 119 reviews
47 hotel reviews
Reviews in 46 cities Reviews in 46 cities
119 helpful votes 119 helpful votes
“A pleasant surprise”
5 of 5 stars Reviewed November 13, 2012

We were in town for state marching band competition and had almost 300 people at this hotel - most of whom were students. We checked in at after 11pm and the hotel was wonderful about being quick in getting key-cards to our kids and getting everyone checked into rooms. The desk staff and management were incredibly friendly and accomodating!

The room was suprisingly large and seemed to have recently been remodeled. The separate sleeping area was great for rooms with more than four students. And, the separate sink made it easier for multiple students to get ready at the same time.

As an adult, I expected the hotel to be noisy - and I am a light sleeper. Other than a bit of street noise, I did not hear anything the entire night.

Breakfast the next morning was your usual for a hotel of this level. But, the staff kept all the items full and replenished so we could get a big group through. Also, the lobby is large and had ample area for our group to spread out and get organized before leaving for the day.

I would recommend this for a group - or I'd stay there for any event at the Riverwalk or Alamodome.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, Texas
Top Contributor
127 reviews 127 reviews
30 hotel reviews
Reviews in 44 cities Reviews in 44 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed November 7, 2012 via mobile

Nice property, rooms nice with separate living and sleeping areas. I've stayed in other SH Suites and although this one is in a decent downtown San Antonio location, it's noisy if your room faces the freeway. Ask for a room facing the downtown area if you want to sleep. Also, ask the front desk to have someone come up and set the AC/fan on so it runs continuously to drown out road noise. Parking is $21/day and is valet, unless you can find a rare space on the street. Breakfast is free and has good variety. Service was friendly and prompt.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TX
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

We were in San Antonio for a sporting event for the weekend. The Spring Hill Suites met pretty much all our expectations! The room was nice and clean when we arrived. The bed was very soft, the shower is wonderful-great settings! We had a nice view of downtown San Antonio and the AT&T Center was within walking distance as is the mall and the Riverwalk. The complimentary breakfast was really good...waffle station, fresh fruit, coffee, juice different types of breakfast meats, potatoes and more! Valet parking was $21 a day...but that was the only downside! Other than that we truly enjoyed our stay! Will be returning when we are in the area!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 4, 2012

My husband and I and our children really enjoyed our clean comfortable room, and the breakfast was the best we've ever had in any hotel. However, upon check in the front desk person was really nice up until the point where I told her that I would be putting in a cash deposit as I did not like any holds to be put in my credit card. From that point on, she treated me like crap. When I had gone down to the lobby to purchase some ice creams from their "mart" with my kiddos, she rang up the gentleman in front of me, but when it came my turn to pay, she told me, "I'll be right with you," and was simultaneously helping the other two ladies next to
me, but they were waiting on a room and she was not doing anything, but yet she rang up the guys purchase ahead of mine, meanwhile the icecreams were melting and my children were getting a little restless. I guess she probably also did not like the fact that I payed a discounted rate from hotels.com. She must have pretty good job security to be acting that way. Also, when I asked for a complimentary crib, all I was given was a playpen! For the price I payed which was close to even with the discount, I would have expected a whole lot better! I will never stay here again. I also feel like I wasn't treated as importantly because I am hispanic. That idiot did not even have the courtesy to utter at least a thank you for any purchase that I made there. I had MUCH better experience at the Menger and Holiday Inn Express.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
epenasales, Director of Sales at SpringHill Suites by Marriott San Antonio Downtown / Alamo Plaza, responded to this review, November 8, 2012
Dear Valued Guest:

Thank you for your recent review during your recent stay at the SpringHill Suites by Marriott Alamo Plaza. We welcome both positive and negative reviews to improve our quality of service. We regret that you did not receive the level of service that every guest is expected to receive. We apologize we missed the opportunity to address any of your concerns and what you experienced with our hotel and staff. We strive and make every effort to train and ensure that all of our guests are treated equally with great customer service and quality standards. Due to recent federal standards and children sleep safely, hotels were required to remove all drop-side cribs. Therefore, our new standard is the new mesh sided pack-n-play crib which you received. We would like for you to give us the opportunity again to give you the service you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, Texas
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 3, 2012

We checked in Friday afternoon and were immediately and nicely given a top floor room when I asked, even though the desk clerk had already made the keys for a lower floor room. The 2 queen bed suite was huge, even with the sofa bed out. The room was extremely clean and hotel was very quiet. (Our room faced the back parking lot toward the Alamo.) Great location...very close to the Alamo and a short distance to the Riverwalk. The breakfast was amazing. Huge variety of food... sausage, eggs, bacon, fruit, pastries and "make your own" waffles. The staff was very friendly and made the stay even nicer.

Room Tip: Choose a top floor room that faces the parking lot.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 25, 2012

Stayed from October 14-18. Room was large and comfortable. Bed was luxurious. Only complaint: street noise was a bit invasive.
Staff was young and very friendly.
Best part (at least for me) was the wonderful breakfast spread they lay out each morning. Belgian waffles, scrambled eggs, bacon, ham, fruits, juices, bagles and more, helps you greet the day with a big smile and a full tummy.
Give 'em a try next time you're in SAT. You'll be pleased and pleasantly surprised.

Room Tip: Higher is better. Get above the street noise. Ask for a room on the west side, if possible.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
57 reviews 57 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 17, 2012

The hotel location is excellent. It is a block from the back entrance to the Alamo plaza and only two blocks to the back entrance of the Rivercenter mall. It was reasonably priced for the area, cheaper than similar hotels on the Riverwalk but also had the advantage of the larger suite. Not a separate room, but a spacious living area with the desk and lounge separated from the beds by dividing screen.

Only valet parking is available and it was comparably priced to other downtown hotels.

There is coffee a available all day and evening in the lobby, although the coffee was only
just warm by about 9pm. However the rooms have a microwave so you can reheat it if
necessary.

The breakfast had hot and cold options. The only fresh fruit was apples and some very brown bananas, however there was refrigerated cups of tinned fruit available. Waffles were
available, muffins, pastries, nice scrambled eggs and breakfast sausage.

We stayed on a Saturday night and we did have issues with noise. There was an extremely inconsiderate group of young women staying across the hall who came in and out of their rooms at 2.30 am for several minutes laughing and talking loudly. I noticed that there is quite a large gap under the room door which makes noise in the hallway a problem in your room. There was also street noise from traffic and music from a nearby club that went on late into the evening. If noise is a problem it may be best to ask for a quiet room.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites by Marriott San Antonio Downtown / Alamo Plaza

Address: 411 Bowie Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 352 hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott San Antonio Downtown / Alamo Plaza 3*
Official Description (provided by the hotel):
The Springhill Suites by Marriott San Antonio Downtown/Alamo Plaza hotel is right next to the historic Alamo and is within walking distance to the famous San Antonio Riverwalk. It is a 6-story building, offering 118 new designed suites that delivers space, style and inspiring spaces that will enrich every guests travel. The SpringHill Suites by Marriott offers complimentary new hot breakfast daily, complimentary Wi-Fi throughout the hotel, business center, 24/7 Market, on-site fitness center and outdoor heated pool. Valet parking. ... more   less 
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