We stayed here for a quick two-night trip to visit the River Walk, the Alamo, and Sea World. The location is excellent and within easy walking distance of the River Walk and the Alamo. We qualify for the government discount, so the rates were very reasonable. The hotel, like many located downtown, is situated in a very tight space making parking a bit of an issue. The only option offered by the hotel is valet parking at $21 per night. We are not big fans of turning our car over to a hotel valet, but we didn't have any major problems. The drop-off area is rather cramped; so it doesn't take many cars for things to get uncomfortably crowded. (There is metered parking available with a 10-hour limit for those who want to avoid the valet, if you can find an open space.) Our arrival at the hotel included a few negatives. One was the crowded drop-off area. Another issue involved a couple of requests we made during the reservation process. The Marriot/Springhill website prompts you for a few preferences. One is, would you prefer a higher floor or a lower floor? We requested a higher floor. Upon arrival, we were told no higher-floor rooms were available. (No big deal; but why give me the option if you can't deliver?) Another question on the website was, would you like extra towels? Since we were traveling with children, I selected "yes," we would like extra towels. Our room didn't have extra towels when we arrived, nor were any ever offered. (I'm sure we could have called the front desk and been accommodated; but again, why does the website ask questions that the hotel doesn't deliver on?) One final "negative" about our stay... When we first went to our room, we could barely get off the elevator due to housekeeping carts, supplies, and employees being spread out right in front of the elevators. Apparently there is a supply closet next to the elevators and the area there is used as somewhat of a staging area for preparing the cleaning carts. It was an odd welcome. However, once in our room, we found that it was quite nice... very clean and comfortable. Everything worked(!), which is saying a lot based on many of our other hotel experiences. The bathroom was extremely clean. The tub/shower was perhaps the cleanest I've ever seen in a hotel. Everything, from the tile, to the grout, to the caulk, to the fixtures, was absolutely spotless. (Perhaps the bathroom had recently been remodeled; I don't know.) Our room was also extremely quiet. I don't know if this is due to the design of the hotel or the courteousness of other guests; but it was very nice! We found that the staff was exceptionally friendly and helpful, particularly the front desk staff and the staff working at the breakfast area. Overall, this is a very nice hotel which we would recommend.
- Official Description (provided by the hotel):
- The Springhill Suites by Marriott San Antonio Downtown/Alamo Plaza hotel is right next to the historic Alamo and is within walking distance to the famous San Antonio Riverwalk. It is a 6-story building, offering 118 new designed suites that delivers space, style and inspiring spaces that will enrich every guests travel. The SpringHill Suites by Marriott offers complimentary new hot breakfast daily, complimentary Wi-Fi throughout the hotel, business center, 24/7 Market, on-site fitness center and outdoor heated pool. Valet parking. ... more less
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