We stayed here back in December and made our reservation three months in advance under a wedding block. At the time of our reservation, we informed the booking agent we want a room facing river walk. At check in, we were informed they didn’t have river walk facing rooms. When we mentioned that we booked 3 months ago and did mention what we wanted, the lady just said that was our preference and the rooms with the view were higher price but nothing could be done since they didn’t have any avlb. Again, at the time of the booking we were NEVER informed or provided different prices for view or non-view rooms. This is was disappointing especially once we got to the room and had a view of a parking lot :( Other con for this hotel was that the internet was extremely slow. Took us 15 minutes to get directions (referring the computers in the lobby area.) and the printer didn’t work.
Other than the above issues we had no problems with the hotels, room, and the customer service. The rooms were very clean and large. The location is great. Breakfast was awesome. We would stay at this hotel again, but will make sure to book the higher price – river walk facing room.
- Also Known As:
- Embassy Suites Riverwalk Hotel
- Embassy Suites Riverwalk Hotel San Antonio
- Official Description (provided by the hotel):
- The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more less
- Reservation Options:
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