Have stayed at many Embassy Suites, and this was one of the best. Spent one night in Homewood suites a few blocks away, and two nights here. We got to ES early (around 11 am), and the front desk manager (sorry, forgot his name) was able to get me a room on the 3rd floor. I was shocked that I was accommodated at that hour. Room was fine, usual ES large bedroom, desk area and "tv viewing" area. Left room to conduct business, and returned to find 2 bottles of water (courtesy of hotel). Hilton has a habit of entering your room after you check in to do this. Not a policy I appreciate. Its happened at several properties around the country. Please give me the bottles at check in!!!
Managers hour was one of the best I have ever seen at ES. The drinks were good, plenty of choices. But the food - there was TOO MUCH! Vegetables, fruit, candy, chips, guacomole (did I spell that right).. and more... some travelers would skip dinner with this layout.
Ok - second complaint: no newspaper by the door in the morning. Yeah, I know. Don't I have bigger problems... But this is standard at ES. I look forward to reading USA Today before I go down for breakfast. Have to see if my home team lost again. Yes, there were papers in the lobby (which were gone by about 9:15). I asked the front desk why papers werent delivered to a guest's door. the answer: the guests were throwing the papers out and not reading them. (REALLY?!) Still, this is one perk that should not be changed. It's one reason ES charges a little more than most hotels.
Ok, Ive spent a paragraph venting, and that's enough! Breakfast was great. I did not experience any lines for the omelet station - either early or late in the morning. Once again, lots of great choices, as most regular ES customers know. I agree with one previous tripadvisor writer that the stations are a bit too spread out - but it's quite a large area, so I guess theyre just doing the best they can. Plenty, I mean plenty of seating.
Parking was not cheap (valet), but you could park and remove your car 100x a day, and the employees would still be friendly and courteous.
All in all, one of the best Embassy Suites Ive been to. 5 Stars!
- Official Description (provided by the hotel):
- The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more less
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- Also Known As:
- Embassy Suites Riverwalk Hotel San Antonio