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“Clean Hotel, Good price, Very Good location” 4 of 5 stars
Review of TownePlace Suites San Antonio Downtown

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TownePlace Suites San Antonio Downtown
2.5 of 5 Hotel   |   409 East Houston Street, San Antonio, TX 78205 (East Side)   |  
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Ranked #54 of 352 Hotels in San Antonio
Certificate of Excellence 2014
Gonzales, Louisiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Clean Hotel, Good price, Very Good location”
4 of 5 stars Reviewed December 21, 2013

This Hotel is in a very good location, walking distance of the River Walk and Downtown San Antonio. It is clean and the staff is very helpfull and friendly. The only negative is it is a little noisy, had to sleep with the A/C fan on to drown out noise.

Room Tip: Ask to be above the first floor.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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360 reviews from our community

Traveler rating
    200
    114
    37
    5
    4
See reviews for
99
117
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
The Woodlands, Texas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 18, 2013

The hotel is located in a corner of a busy street, and the main door is literally in the corner, so it is easy to miss it. There is no place to park so a valet parking is a must. We waited hours to be able to check-in, trying to take a walk every time the lady at the counter was saying, "It will be ready in an hour." Nevertheless, several persons who decided to stay in the lobby got their rooms first, even if they arrived a lot later. After more than two hours we went to our room: the sleep sofa was never made, and they did not even leave sheets or a pillow for us to make it. The room was a spacious one, with a kings size bed, a small kitchenette, and a good size bathroom. We noticed that the bottom of the toilet bowl had residues of something that looked like vomit, that the house keeping missed and never cleaned. Our room faced a small street but the outside noise was loud. We chose this hotel because of its proximity to The Alamo, just a block from it, which is very convenient. They advertise an indoor pool, but it is not indoors, and the actual pool is more like a big jacuzzi. The breakfast, included in the price of the room, was not bad. This is the first and last time we book at this hotel.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2013

My family and I recently stayed at this property to see the Riverwalk during Christmas! During our stay my daughter lost her retainer in the trash. One of outstanding staff members, Ruben S., dug through many bags of trash and found it! Rest of the staff was also very curious and helpful! When we come back to San Antonio, we'll definitely stay at TownePlace Suites.

Room Tip: It is not "on the Riverwalk", but is very close and a great value. Heated pool as also fu...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Il
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 12, 2013

We stayed here recently and enjoyed it. The location is great, very close to the Riverwalk and the Alamo, cheaper than the hotels directly on the Riverwalk, and while those hotels charge extra for things like WiFi and breakfast, those are included here. Also included was a fully stocked kitchen with fridge, cooktop, microvave, and dishwasher. Valet parking is offsite but they are quick at retrieving vehicles. Would definitely stay here again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Antonio, Texas
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 2, 2013

We stayed here one night, the night of the Riverwalk Christmas parade. The hotel is basically a hop, skip and a jump from the Riverwalk; there is no need to stay on it unless you just want to. There are local public lots but I always feel more comfortable leaving my car with the valet. In this case I believe the valet drop off is on Losoya, so we had to make a block. Valets were very nice. Front desk staff was nice too, but there was a problem with our room not being ready. We had arrived about 3pm. Fine, they stored our bags and we returned over an hour later. They had already given us room keys and we went up and the room was still dirty--food sitting out, totally uncleaned type of dirty. We went back downstairs, returned a bit later, still same problem. They ended up apologizing and switching us to a different room. It was a slight inconvenience but nothing to get worked up about. Pros: lots of space, small kitchen, sitting area, big shower, good toiletries. Cons: spotty WiFi, poor sound insulation. We did not check out the breakfast so can't speak to that. The hotel is pet-friendly. Overall, this hotel is a very good value and I would stay again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Antonio, Texas
Top Contributor
107 reviews 107 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 26, 2013

Live in San Antonio and doing the Rock and Roll Marathon here. Wanted to stay close by the race start, so I cashed in my rewards points to stay here. Located in Central Downtown. Large rooms with good amenities. Frdige with a counter stove and sink, but did not use. Used the Breadkfast buffet after the race. Nice shower, I never figured out how to use the modern sink stop in the bathroom.
Used the Valet parking overnight. The staff were fine. All in all a good hotel

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Richardson, Texas
Top Contributor
286 reviews 286 reviews
34 hotel reviews
Reviews in 84 cities Reviews in 84 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed November 16, 2013

I cashed in some certificates and points on this location over Veterans Day weekend. I have never stayed at this brand by Marriott, and I was very pleased. The best way to describe it is like a residence inn without as much space.

The room contained a full fridge, small bar type sink, small cooktop (2 burner), small microwave and a full size dishwasher. A desk, long couch, and a king size bed was in our room. We had a large standup shower, and everything for the bathroom area was inside the bathroom vs. a separate sink/vanity outside of the toilet/shower area.

The location is great. A couple of blocks from the Alamo and Ripley's never ending choices, and there is Riverwalk Access right across from the Alamo. Less than a 3-5 minute walk to each.

The valet, front desk, and housekeeping were great. The only complaint was that the breakfast staff did not do a good job keeping up with stocking, and were very cranky about asking for anything.

Our room was great overall with free wifi, plenty of amenities, and a nice sized wide screen tv.
The room walls are a bit thin, and expect to hear what is going on out in the hallway.

I would definitely save the cash, and stay here vs. on the river walk any day!!!

Room Tip: Book a room far away from the elevators.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about TownePlace Suites San Antonio Downtown

Address: 409 East Houston Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio > East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in San Antonio
#44 Business Hotel in San Antonio
#69 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites San Antonio Downtown 2.5*
Number of rooms: 117
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Also Known As:
Towneplace Suites San Antonio Downtown Hotel San Antonio

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