The following is an email I sent to the Manager of this hotel in response for feedback after my stay.
I am very satisfied with your staff (Victoria and Hector, for example, were awesome) which anticipated needs before I could ask for them. The night I checked in I came to the realization that I had booked the wrong days, but Victoria quickly made the adjustment and even tried to meet my profile preferences. I'm thankful for that 'cause she could've simply given me whatever was most convenient. Hector seemed to always know when I needed my vehicle and even provided tips to get around the area easier. The lady that does the breakfast area was very attentive and my room, albeit did not have a view like I would like, was very inviting and cozy. There is, however, room for improvement. The lights in my room were not working properly (rm #). I didn't notice it at first and it did not interfere with my stay, but it did surprise me. Your breakfast offerings seem too modest for a hotel located in prime real estate. Your staff makes up for it with great attitude, but I wouldn't mind paying a dollar or two more to get a more substantial breakfast that actually beats the competition, not match it.
I do plan to return to your hotel early next year, for I see it as the best option for that area. You are located in the middle of everything and that makes staying there a great proposition that I cannot resist. Besides, I loved your staff.
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- Also Known As:
- Towneplace Suites San Antonio Downtown Hotel San Antonio