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“Disappointing” 2 of 5 stars
Review of Natural Bridge Caverns

Natural Bridge Caverns
26495 Natural Bridge Caverns Road, San Antonio, TX 78266
210 651 6101
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Ranked #13 of 135 Attractions in San Antonio
Type: Caverns/ Caves, Geologic Formations, Outdoors
Activities: Group tours/walking tour
More attraction details
Attraction details
Fee: Yes
Recommended length of visit: More than 3 hours
Owner description: Come on down (way down) at the largest underground attraction in Texas! Daily guided tours allow guests to explore large underground chambers and see huge formations. The largest room is bigger than a football field. Above ground, discover rocks, minerals, and rough-cut gems at the Natural Bridge Mining Company Sluice. The Canopy Challenge will test your agility on over 40 different obstacles while you are on our 4 story, 60 foot high Adventure Course. Then you can fly across the scenic Texas Hill Country on our zip-lines! (Canopy Challenge is open daily but weather dependent.)
Useful Information: Activities for young children, Activities for older children
Albuquerque, New Mexico
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 22, 2013

The cave itself is amazing. A natural wonder that should be seen if you have the time.

Staff left a lot to be desired though. When we purchased our ticket I was told that strollers were discouraged in the cave. The person who sold the ticket said it was steep and it would be easier just to let my son walk. My son is only 18 months old. I asked if we could still take the stroller and was told we could but that it would make the trip more difficult. That was my decision to make so we elected to use the stroller.

When we arrived to the entrance we were told to wait and they gave us some rules. After that you start on a steep incline about 50 feet to a gate where an employee taking tickets told us we could NOT take the stroller. I explained to him that we were told it was at our discretion. He said he was told to tell everyone that no strollers were allowed. I had to return back to the parking lot to put the stroller back into my vehicle.

The Discovery tour is sold as self paced, however they make you stop every 100 feet or so. This is so a high school aged tour guide can yell over the rest of the crowd to explain what you are looking at. Being spring break the place was packed. The places we were forced to stop were very inconvenient to a large group. If you got stuck in the back you could not hear what anyone was saying anyway.

Visited March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
erin_nbc, Manager at Natural Bridge Caverns, responded to this review, March 23, 2013
Thank you for sharing your experience. I am glad you enjoyed the beauty of the caverns, but I am sorry other parts were not as enjoyable. During our busy times of year the Discovery Tour is offered as a self-paced tour. Most of the year the guests go in groups with the same guide leading them through the Cavern tour.
I apologize for the miscommunication from our staff about the stroller and it is something we will re-visit with them. We do not recommend strollers on the Discovery Tour because the trails are steep, wet, narrow and winding and there are some sections of stairs. Guests end up carrying both the child and the stroller. Some strollers simply will not fit in the Cavern. These generally include the nicer, larger strollers that do not fold umbrella style or are made to accommodate more than one child.
I do hope if you are ever in the area again you will give us another try to provide you with a better customer experience. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,134 reviews from our community

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English first
Austin, Texas
Senior Contributor
34 reviews 34 reviews
7 attraction reviews
Reviews in 18 cities Reviews in 18 cities
38 helpful votes 38 helpful votes
“Very nice stop.”
5 of 5 stars Reviewed March 21, 2013

We stopped here on our way to a quick San Antonio trip and just did the Discovery tour. The tour was nice and very interesting. The path can be slippery so wear shoes with traction. The tour guides along the way had good information. Definitely want to take one of my brothers here when he and his family come to visit.

Visited March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney ns
15 reviews 15 reviews
5 attraction reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Great experience”
5 of 5 stars Reviewed March 21, 2013

The caverns were magnificent, I was very impressed by what I seen and the depth at which we went underground. Their were tour guides posted at regular intervals to update you with your surroundings.

Visited March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olathe, Kansas
14 reviews 14 reviews
6 attraction reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Natural Bridge Caverns, SA TX”
5 of 5 stars Reviewed March 20, 2013

The Discovery Tour at the Natural Bridge Caverns was great! My husband, my 11 yr old, my 6 yr old and my sister all visited. The tour was really cool and allowed plenty of time to take photos of the amazing rock formations. There was a lot of walking up and down through the caves but the handrail and walking paths were clearly marked and available. The tour guide did a great job of explaining the history of the caves and what we were looking at. I would reccommend this tour.

Visited March 2013
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Hutchinson, Minnesota
1 review
1 helpful vote 1 helpful vote
“Zip lines are a joke”
1 of 5 stars Reviewed March 20, 2013

18 dollars for about 350 feet and about 50 feet high.Once we got thru the lines {30 min} the zip line lasted about 5 min.
The caverns are worth the money great sites alot of up and downs a good work out.

Visited March 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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