The cave itself is amazing. A natural wonder that should be seen if you have the time.
Staff left a lot to be desired though. When we purchased our ticket I was told that strollers were discouraged in the cave. The person who sold the ticket said it was steep and it would be easier just to let my son walk. My son is only 18 months old. I asked if we could still take the stroller and was told we could but that it would make the trip more difficult. That was my decision to make so we elected to use the stroller.
When we arrived to the entrance we were told to wait and they gave us some rules. After that you start on a steep incline about 50 feet to a gate where an employee taking tickets told us we could NOT take the stroller. I explained to him that we were told it was at our discretion. He said he was told to tell everyone that no strollers were allowed. I had to return back to the parking lot to put the stroller back into my vehicle.
The Discovery tour is sold as self paced, however they make you stop every 100 feet or so. This is so a high school aged tour guide can yell over the rest of the crowd to explain what you are looking at. Being spring break the place was packed. The places we were forced to stop were very inconvenient to a large group. If you got stuck in the back you could not hear what anyone was saying anyway.
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