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“Most Amazing (G-Rated) Hotel-Resort Family Entertainment for everyone” 5 of 5 stars
Review of JW Marriott San Antonio Hill Country Resort & Spa

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JW Marriott San Antonio Hill Country Resort & Spa
4.5 of 5 Resort   |   23808 Resort Parkway, San Antonio, TX 78232-1571   |  
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Ranked #7 of 352 Hotels in San Antonio
Ottawa, Canada
Top Contributor
141 reviews 141 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
100 helpful votes 100 helpful votes
“Most Amazing (G-Rated) Hotel-Resort Family Entertainment for everyone”
5 of 5 stars Reviewed June 22, 2014

Ah this hotel gives me goose bumps, I used to live in San Antonio many years ago, and I still remember the first time I stayed at this hotel, if you want to call it that. I call it a resort where everyone will find something to do, Dad loves golfing, the girls loved the water and well I just like to be pampered when I can. You stepped into this hotel and you feel vibrant, you feel that you are invincible. Talk about welcoming and attentive the personnel. If you have kids, this is the place to be, they have this amazing water park with a lazy river, add the slides and well you go yourself a party for the whole family, I mean from 0 to 99. Everyone will enjoy the friendliness of the staff. But its about lots more than that, they just make you feel that you belong, just like family, and you are so very welcomed to come and go, but knowing that when you do return, you then just feel so good.

Room Tip: Don't think about this one, it's a no brainer, just go with the flow, bring the whole family...
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Green Features: Towels, water savers, they have brown water and clean water, and they recycle the water, from low flush to showers.
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,347 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Brownsville, Texas
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 22, 2014

Abdolutely love this beautiful hill country retreat. Reminds me of a mini Gaylord Texan Resort. Has all the amenities for a great family stay. Very family friendly. We also saw racoons, squirrels, & deer on our morning walk on the trail. Kids had a blast on the lazy river & water slide. Looking forward to going back.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 22, 2014

This is a 5 star facility that caters to conference goers in a way that allows their families to have a blast during the day, on site.

I am labeling this as a business trip, but in this case, I was my wife's guest on HER business trip. We both enjoyed our stay, and will probably come back. The views herein are purely my own.

Overall, I liked having the run of this friendly place while my wife was listening to blowhards other than her husband.

the good stuff:
- The grounds are beautiful.
- They have a decent but smallish-for-this-size hotel workout room available for everyone
- For a bit extra, they also have a very good spa with lots of treatment rooms, an upscale exercise room, and a private adult pool.
- There are several activities for families every day.
- the conference area is large, with just enough separation from the hotel lobby for conference goers not to be disturbed by those just having fun, but still only a 2 minute indoor walk away. Clever, and I'll suggest this area for a future gathering at my own company.
- Excellent golf lessons available, though at about two or three times the price I would get charged at home. Can't speak about the golf course itself, because I didn't advance enough after my first-ever lesson. Another reason to return.
- Comfortable room
- Friendly and well trained staff

The downside:
- The kitchen seems to follow a formula, vs. having an intrinsic knowledge of how to create meals worthy of the gourmet prices being charged.
- $10.50 for Jack Daniels on ice?? $14 for mediocre margaritas? You should be ashamed.
- entertainment on weekends was good, but a bit too intrusive if you just wanted a quiet (yet overpriced) drink.
- the parking lot is terraced, which I admit is nicer than a flat expanse of asphalt, but one can't find a spot easily. Covered parking is only for valet.
- the catered food at the conference was worthy of a 2-star joint at home
- adult-oriented activities are not so identified, so I missed a few options in which I would have been interested.

Room Tip: Ask for a room facing the back (golf course), though the facility is far enough from San Antonio tha...
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Green Features: They really do let you keep gently-used towels if they're hung up.
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Top Contributor
98 reviews 98 reviews
76 hotel reviews
Reviews in 72 cities Reviews in 72 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed June 22, 2014

Very average hotel and VERY far from the downtown or riverwalk. The hotel is for spa couples or families wanting to vacation away from town. it does have a large conference facility so perhaps suitable for that too. but not for tourists or people wanting to spend anytime downtown near the river walk. the trip from the airport costs $40 as well as to downtown in a cab.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, Scotland
Top Contributor
55 reviews 55 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 20, 2014 via mobile

We stayed Fri & Sat night, the weekend the schools let out. It was very busy, so choose when you go carefully, I would imagine mid-week would be quieter. We had no problem getting a table in the restaurant to eat despite how busy the hotel, in fact the only way it really impacted our stay was getting a seat at the pool. I heard a few guests say that people were down there first thing 'reserving' their chairs with towels, hate that, it's very selfish behavior. Also when you leave put your towel in the bin provided so other people know the chair is available. Couldn't even get into the adult pool, not a spare chair in sight.

Anyway our double room was great, big bathroom with bath and separate shower, mini fridge to keep drinks cold, balcony overlooking the wedding garden.

We bought a day pass to the spa for $15 which gave us access to the spa pool, steam room, sauna, jacuzzi and inhalation room, it was very peaceful and quiet, the obviously don't overbook.

We ate at Cibolo Moon and thoroughly enjoyed it, grabbed a quick bite at Starbucks (big queue in the morning be warned).

We normally head to a smaller resort/hotel but the hustle and bustle of this large property didn't feel overwhelming. Would maybe just go at a quieter time next time to enjoy the pool more.

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 19, 2014

Living in San Antonio, it's not often that we stay in local hotels. But we've stayed here twice. I love this place. The staff are very attentive, the place is huge, but warm and welcoming and the restaurants and bars are very good as well. Beautiful both inside and out! My husband and I look forward to going back!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Overland Park, Kansas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 19, 2014

From the golf to the food and drinks, it was excellent all around. Great staff and service. The pool was outstanding. Will definitely be back with the family and hopefully stay longer to enjoy it more.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott San Antonio Hill Country Resort & Spa

Address: 23808 Resort Parkway, San Antonio, TX 78232-1571
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in San Antonio
#4 Spa Hotel in San Antonio
#5 Luxury Hotel in San Antonio
#6 Business Hotel in San Antonio
#10 Family Hotel in San Antonio
#10 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott San Antonio Hill Country Resort & Spa 4.5*
Number of rooms: 917
Official Description (provided by the hotel):
The JW Marriott San Antonio Resort and Spa is situated in Texas Hill Country in Cibolo Canyons, where crystal clear streams and towering oak and cedar trees meet the majesty of the hills. The elements of authentic roots, hacienda style, beautiful views and healing waters serve as the inspiration in bringing this magnificent resort to life. The world-class resort features 265,000-square-feet of meeting and event space, the 36 hole TPC San Antonio and the sophisticated Lantana Spa. Resort guests will find culinary delights and boutique shopping awaiting them at every corner. ... more   less 
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Also Known As:
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa

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