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“Awesome. Just awesome” 5 of 5 stars
Review of JW Marriott San Antonio Hill Country Resort & Spa

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JW Marriott San Antonio Hill Country Resort & Spa
4.5 of 5 Resort   |   23808 Resort Parkway, San Antonio, TX 78232-1571   |  
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Ranked #7 of 352 hotels in San Antonio
San Antonio, Texas
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Awesome. Just awesome”
5 of 5 stars Reviewed July 31, 2013

We live in San Antonio and this is our go-to quick get-away.

The property is located just outside the city limits north of San Antonio. As you arrive, you will note the enormous attention to detail in how the hotel was sited, the backdrop of hills, the beautiful golf course and the complete quiet of our surroundings. Yet you can be downtown in 30 minutes or so. The hotel is made of local materials -- limestone, wood, etc. Despite being quite large with over 900 guest rooms and over 250,000 square feet of meeting space, the hotel fits very nicely into its surroundings.

On arrival, you will be greeted by the friendly, helpful valet and bell staff. This is really where I have my quibbles: the self-parking is small and situated on a steep hill. In the summer when it's 100 degrees, self-parking isn't much fun. Valet is spendy too: $24 per night.

Enter into the main lobby and the registration staff will get you situated quickly. As you enter, look straight ahead -- the lobby is really two levels, the "business" area where the registration, bell and concierge stay, plus the traffic from the front doors and across the hotel cross through this area. Below, is a huge space with a beautiful bar staffed by talented mixologists, entries to the main two eateries in the hotel and two HUGE fireplaces. Beyond that is the "back lawn" of the hotel where families in the summer play games and the walkway to the water park (more later.)

The typical room is spacious and comfortable. All furnishings are modern, beautiful and comfortable. We've had mixed experiences with the beds, however. Some beds I sleep well and others not so much and wake sore. The pillows are small and feather and do not provide much support. I'd encourage the hotel to look at their bedding.

All rooms have large windows and most balconies -- although some are only "Juliette" balconies which are only about a foot deep or so. Try to get a balcony overlooking the golf course and water park.

We've stayed in an upgraded room twice and it was really only a larger room / suite rather than any significant change in decor or furnishings.

Quickly change and head to the water park. This is an unbelievable "pool" with over 900 chairs, two large pools, a kiddie pool / play area, two large tube water slides, another tube slide / raging rapids ride which drains into a lazy river encircling the two large pools. Get wet in the winter as the water is heated to 76 degrees year round. This feature is extremely popular with travelers with children. Sometimes it gets overcrowded and chairs and tubes are in short supply. You will have your room key checked and only provided four arm bands per room for admission to the park. There is a restaurant and a bar with a small army of wait staff swarming over the water park to serve you. Just awesome. For the adults, there's an adult-only infinity pool and hot tub.

Back in the hotel there are three main dining options. 1. High velocity -- a sports bar with sport bar fare. Good but not remarkable. However, the 120 foot long, high definition video screen must be seen to be appreciated. Wow. 2. Cibolo moon: this serves central Texas fare with a gourmet flair such as buffalo meatloaf, Hill Country BBQ (beef, natch!) and Chicken Fried Steak. Every meal I've had is great. They also, during peak periods, offer a buffet which is just average. Go for the menu rather than the buffet. Good kids' menu too! 3. 19 Oaks. We've only eaten there once. This is the high-end steakhouse of the property. Our one and only meal was pricy and the cuts of meat were high-quality. However, the preparation was lacking. They used a HUGE amount of rosemary to cook our steaks and that was all we could really taste.

Bar: Crooked branch is located in the lower level of the lobby, between the fireplaces. Great bar tenders, good times. Recommended. Over inside Cibolo Moon is a tequila bar with over 50 kinds of tequila to sample. Ask the bar tender for recommendations or flights. Superb.

Other activities: As with every other Marriott resort we've stayed at, there are tons of free or low-cost "resort activities" for both kids and adults. The staff is great, the activities varied and fun. Check out the s'mores at the fire ring near the pool on most nights. You can also book a Segway tour and certain times of year they have nature walks and star gazing. You can book a ride to major attractions in San Antonio as well.

We've stayed here a dozen times since it opened. Check it out.

Room Tip: See review. Stay away from elevators. They are banked and these are high-traffic areas. In the sum...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
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English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 31, 2013

Whether its raining and you find a nice quiet nook to play a game, or the sun is full blast and you are enjoying the amazing pool. This resort is top notch from the welcoming check ins to the warm cookie goodbyes. The rooms are spacious with soft comfy beds and large roomy bathroons. There is always something to entertain yourself with. TPC golf course is a dream for any level player. The wagyu fillet and lamb t-bone at 18 Oaks is to die for.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Angelo
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 30, 2013

I elected to have our executive Meeting of approx. 75 people. This place was a hit Every one enjoyed the trip. Some brought children who had the time of their life on the slides and lazy river. The meeting rooms were large, well staffed and well taken care. I would highly recommend this to anyone looking for your next meeting

Room Tip: We had group and every room was outstanding
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 30, 2013

The property is beautiful. With two golf courses and 3 pools, this resort is really something to enjoy and relax at - except for the bees. They have a really bad bee problem. They swarm around the bar and the trash bins. The staff response to them was "They won't bother you if you don't bother them", but they were bothersome - they were brazen enough to go right into your drink! I wish they would take care of them so they aren't pestering the guests, but the staff doesn't do anything about them. Dissapointing. The pools were really nice and there are lots of areas to lounge at. There's a lazy river and 2 water slides. The adult infinity pool was one of the nicest pools I've been to and it overlooks the golf course. We had dinner at Cibolo Moon and the food was really good. They have a buffet with traditional "steak and potatoes" kind of fare. The other big restaurant on the property is a sports bar - which has massive TV screens that line the walls all the way to the ceiling, very impressive. The sports bar has really good food as well and serves a buffet breakfast in the morning. There are a few negatives I would give this place - 1) We were charged a $162 "resort fee" upon arrival. That gives you internet access, access to all the amenities - the pool, ect... I feel that the price of the room should already include access to all these things. I didn’t see this fee when booking and was definitely not a charge I was expecting to pay upon arrival and 2) EVERYTHING is expensive. Deodorant at the gift shop - $8 (?!) and be prepared to spend at least $25 at Starbucks for 2 coffees and breakfast sandwiches. Your typical frozen margarita or pina colada at the pool will run you $12 a piece. There's nothing in the area, so you are kind of forced to submit to their prices. Also - We requested that the sheets be changed daily. We requested this through the front desk and it was never done, yet our maid left a note in our room basically requesting a tip. I found that to be rude considering they didn't follow through on our wishes. Other than that the resort was beautiful and we had a really fun time!

Room Tip: Bring your own alcohol or be forced to submit to their prices. Price gouging at it's finest!
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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The Woodlands, Texas
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 29, 2013

We are very particular when it comes to our hotels and traveling, and the Marriott gets 5 stars from us! The property is amazing, lots of places to sit and enjoy it, lots of great restaurants, and the lazy river is just paradise! Its very pricey, especially for parking and drinks, but that's typical of resort destinations. The room was clean, spacious and well appointed. We look forward to returning again for a relaxing weekend!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 29, 2013

Once again the JW Marriott Hill Country Resort did NOT disappoint. I met my sister and her family at the resort for a complimentary 2 night stay on a Sunday/Monday. Even though the resort was extremely busy with lots of guests, we never felt slighted by any means. Most hotels (when they know you are staying for free or even a very low, discounted price) tend to change the way they treat you because they assume you don't matter. Well.... NOT the JW Marriott!! As we entered the very crowded lobby/check-in area, we were immediately greeted by a very friendly staff member who escorted us to the only available desk clerk.
From our prompt check-in to the accommodating 'late' checkout, we had a wonderful family stay. It was so nice to be there on a weekday after being part of the crowds at the pool on Sunday. It was very hard to find chairs together, we needed 4, but it finally happened.
Some of the other reviews complained about the crowd at the pool but what did they expect?? It is a very nice, family oriented resort. Any other water park in the area was probably just as crowded.
Thank you Mr. Moreno for the special "treat" we received in our wonderful room - with a GREAT view!! My family was very surprised and very appreciative!
One area that I feel needs attention is the restaurant situation. The Cibolo Moon offers a fantastic breakfast buffet; however, for a party of 6, the price is too steep. It would be nice to have a more affordable breakfast choice. We also ran into a problem with the River Top bar closing at 8:00pm each night. The pool stays open until 10:00 pm, which we took advantage of each night, but there was no easy way to get food after 8:00. The High Velocity Sports bar was open but having to go into the bar area (in bathing suits) did not feel comfortable. We made it work but would like to see the River Top stay open until the pool closes. It just feels more comfortable being in a swim suit at a restaurant/bar that is located poolside.
We will continue to visit the JW Marriott San Antonio Hill Country Resort and Spa every time we get the chance.

Room Tip: Juliette balconies are nice but I would rather have a balcony with chairs to be able to sit out in t...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2013 via mobile

This is a wonderful resort. Fun for the whole family. Great little waterpark. Some very nice restaurants onsite. Check our review of Cibolo Moon restaurant. Very nice!

The rooms are a bit high priced but the place does meet expectations for that price level.

Well worth it!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about JW Marriott San Antonio Hill Country Resort & Spa

Address: 23808 Resort Parkway, San Antonio, TX 78232-1571
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in San Antonio
#3 Spa Hotel in San Antonio
#5 Business Hotel in San Antonio
#5 Luxury Hotel in San Antonio
#7 Romantic Hotel in San Antonio
#9 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — JW Marriott San Antonio Hill Country Resort & Spa 4.5*
Official Description (provided by the hotel):
The JW Marriott San Antonio Resort and Spa is situated in Texas Hill Country in Cibolo Canyons, where crystal clear streams and towering oak and cedar trees meet the majesty of the hills. The elements of authentic roots, hacienda style, beautiful views and healing waters serve as the inspiration in bringing this magnificent resort to life. The world-class resort features 265,000-square-feet of meeting and event space, the 36 hole TPC San Antonio and the sophisticated Lantana Spa. Resort guests will find culinary delights and boutique shopping awaiting them at every corner. ... more   less 
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Also Known As:
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa

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