We had a slumber party for my daughter's birthday at the Hill Country JW Marriott, on her request (I had stayed here for a conference earlier in the year). I reserved a room with Marriott Points and called the concierge desk. From that point forward, I was never less than ultra-impressed with the personal service we received every step of the way.
My family and my daughter's friends were treated to excellent service from: 1) the concierge desk, who upgraded our room to a large suite and showed genuine interest in our good time; 2) the food and beverage staff, who prepped cupcakes and a fruit arrangement as birthday gifts; 3) the pool staff, who were always close by yet never overbearing; 4) the front desk, allowing a very late check-out and rearranging cleaning schedules to fit our birthday festivities; and finally the parking and bell staffs, who were great in helping with luggage, six rollaway beds, and cars. Just a tour de force--I can't imagine better service at any property.
Of course, being a new JW Marriott, the rooms were awesome, the common areas were super-clean, and the restaurants and bars were great. In short this is as good a family hotel as any I've stayed at, anywhere. This hotel is easy to recommend.
- Also Known As:
- Jw Marriott San Antonio Hill Country Resort And Spa
- Jw Marriott San Antonio Hill Country Hotel
- Jw Marriott San Antonio Hill Country Hotel San Antonio
- Official Description (provided by the hotel):
- The JW Marriott San Antonio Resort and Spa is situated in Texas Hill Country in Cibolo Canyons, where crystal clear streams and towering oak and cedar trees meet the majesty of the hills. The elements of authentic roots, hacienda style, beautiful views and healing waters serve as the inspiration in bringing this magnificent resort to life. The world-class resort features 265,000-square-feet of meeting and event space, the 36 hole TPC San Antonio and the sophisticated Lantana Spa. Resort guests will find culinary delights and boutique shopping awaiting them at every corner. ... more less
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