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“We get our own TV?” 5 of 5 stars
Review of Staybridge Suites San Antonio Sea World

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Staybridge Suites San Antonio Sea World
4.0 of 5 Hotel   |   10919 Town Center Drive, San Antonio, TX 78251 (Far West Side)   |  
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Ranked #68 of 350 hotels in San Antonio
Dallas, Texas
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“We get our own TV?”
5 of 5 stars Reviewed October 26, 2012

Took family along on business. Got to hotel late and they had to upgrade us to a two bedroom suite. Nice....kids went crazy. Room was great and a full breakfast was great. When breakfast time is over...it's over. I went back for a refill of coke and they cut off the machine and avoided me like the plague...funny. All in all great time here. We will be back!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Oklahoma City, Oklahoma
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 24, 2012

Lets start with the Pros.... Nice suites across the highway from Sea World. Available in a studio, one bedroom or two bedroom suite. Small kitchen with most essentials in every room.The staff was relatively friendly and worked hard to please us. A free breakfast was included with the stay. The food was good in relation to other "free" breakfasts I have experienced in the past. During the week (Mon - Thurs) they offer a light dinner for those who decide to not venture out. For families this property is across from Sea World and they provide a shuttle service to and from if you choose to use it. The conveinance of being dropped off and picked up at the front door is well worth the tip we dished out. There is also a pool outside although we did not utilize it. Parking for your own vehicle is $15 at the park. For the business traveler the WIFI was free and seemed to work OK. There is a new password every day. A big kudos to the hotel for offering free draft beer and wine for a short while after work during the week. There were very few cons and almost not work mentioning.... There really isnt anything in walking distance but plenty of restaurants and department stores within 5 miles. We did have an issue with our room not being ready for our stay. While an inconvienance to us, the staff worked hard to fix the issue. We had a few minor noise issues in the hall and above us but that is expected in a hotel across from Sea World. Would recommend this hotel to anyone.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Top Contributor
65 reviews 65 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 18, 2012

We are just finishing a long term stay here. Lots of good things to say.

The rooms are spacious. We had a king studio with plenty of room to get around, not too cramped. The room was in really good condition which I was a little surprised about given how busy it is and the amount of use they get. Kudos to the maintenance staff. We did have an issue with the air conditioning in our first suite but they front desk were quick to respond and allowed us to move rooms no problem. They even offered to do it for us if we had all our things packed up, we declined but the gesture was nice.

Breakfast is included daily and the selection is good. Fresh fruit, baked goods, eggs and meat, waffles, cottage cheese, yogurt, you name it. they even have pre-packed to go bags set out if you are heading out the door early. The evening social on Tuesday-Thursday is fantastic. Rates up there as one of the best. The food is good, beer and wine provided and the salad fixings are the best we've seen and this type of hotel. Definite thumbs up to the kitchen!

The courtyard and pool area are very nice. There is a lot of comfortable seating and the way the building is situated offers lots of shade, nice in hot Texas. Pool was a little chilly but the man stocking the towels offered to turn the heat up. Laundry is free which is a great perk.

Internet is good most of the time. Sometimes it is a little iffy and you get kicked off, but you can quickly log in again no problem.

Housekeeping is different compared to a short term stay hotel, but the usual for long term. One a week full clean, trash removal, clean towels and bed making the rest of the week. We asked for an additional full clean once, no problem.

Everyone here was very friendly. Always smiling and saying hello. Every time we saw an employee in the elevator they struck up a conversation with us.

Food options are limited in the immediate area but just few miles to the north is everything you need from restaurants to Target to an HEB grocery.

Guests were mostly adults during the week but several families stayed on the weekends. We were here while school was in session so it may not hold true for summer.

It would definitely stay here if in the area again.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 23, 2012

Top notch suite hotel. I'm a business traveler who still has high standards when doing family travel (family with 4 small kids under 10, one kid with special needs).

First encounter was pricing. Competitors offered similar 2 bedroom suites online for about $60/night lower. I called and asked if they could match. Manager called the next morning and came close enough to make it worthwhile for me.

Checkin was quick. They had butchered my name, even though I gave my membership number at reservation.

The room was impressive on checkin. Cleanliness was very good. I had no problem giving my child a bath - usually I hate putting my feet in the tub, much less a child. My measures of bathroom quality include good water pressure in the shower (check), hooks for robes/clothes (check), enough towels, which are clean, large and soft (check), and a tub that drains well (check). Upholstered furniture had some stains, but sheets smelled and looked very clean. Beds are on an actual bedframe, so they were a bit squeaky, and not as firm as some I've experienced, but no major dents/dips either. Pillows were all the soft kind, no options for firm pillows. (I didn't call to ask, so they may have had some they could have sent up.) Air conditioning was a bit noisy and a bit out of balance (one room colder than the other two).

Kitchen was perfectly clean and reasonably appointed. 4 sets of dishes/cups for a 2 bedroom suite; typically we would get a set of 6, but I bet we could have gotten more dishes had we asked.(we just ended up washing some) The kitchen area had an odd layout, most places with a 2 bedroom suite would have a table that seats 4, but this location had a bar/island that only let 2 people eat at a time. Not ideal with four kids but there was a coffee table, an end table and a desk in one bedroom so we made it work.

Bedrooms: 2 queens in one bedroom with a desk, a king in the other, with plenty of space for the pack n play we brought. Disappointing to hear that the hotel does not have rollaways available. We requested one, but the hotel said that since the sofa pulls out, they don't make a rollaway available. We would have used the rollaway for a child in the second bedroom, rather than have him in the middle living room to sleep. Other suite hotels with a similar layout can accommodate this request.

Rooms generally spacious, generously sized even compared to similar 2 bedroom suites we've booked in the past 2 years. Each bathroom had a sink with drawer space and good counter space.

Soundproofing: We were bothered the second night by children running loudly and frequently overhead. We called the front desk around 10:15pm, and they took care of it immediately. (the running started again around 7am, but honestly, with the location next to SeaWorld, I guess it's to be expected. They said they put business/long term stay guests on the 4th floor so they aren't bothered by the families with kids). No sound from outside the hotel. A bit of light leakage from the curtains, the bedrooms were not completely darkened.

Evening social snacks were very good Thursday night. They offered wine and beer, multiple selections, nothing super fancy but better than only Bud Light which I have seen at competitors' locations. Choices that night included pesto pizza and greek salad. I overheard a long term stay guest say this was one of their better offerings. Many guests seemed to be enjoying the social hour.

Breakfast buffet both days was good. Typical breads/rolls/muffins, cereals, yogurt, fruit, eggs and breakfast meats. Nothing fancy but it was plentiful and the buffet was kept stocked and very clean. Overrun and not enough seating on Saturday morning around 8am. Again, see: SeaWorld location and families.

Location was perfect, across the street from SeaWorld, only a few blocks from a grocery store and drugstore, easy access, but completely quiet (no highway noise).

Free wifi. Super slow the first night (was someone streaming a movie next door?) but generally acceptable the next 2 days.

In all, I'd happily stay again.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owensboro, Kentucky
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 23, 2012

Brand new hotel, with excellent service, space, cleanliness, etc, you feel like home, very close from the main attractions. I will definetely look for this type of hotels in most of the cities that I will go in the future

Room Tip: If you have kids, choose the one that has an extra bedroom
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
72 reviews 72 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 13, 2012

My family and I stayed here a couple of days. The suites were nice and comfortable. The pool looked very inviting. It was very close to Sea World and eating establishments. The kitchenette came in very handy. Was very quite. Staff was friendly and helpful. They have a shuttle that will take you to Sea World and drop you off at the entrance. We would stay here again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ravenna, Texas, United States
1 review
2 of 5 stars Reviewed August 2, 2012

Our company has a negotiated room rate that this hotel accepts. During the time of booking I accidentally clicked on the "advanced purchase rate". When we arrived at the hotel and during our stay management refused to help us and change the rate to the negotiated rate because they were going to lose money. They explained to me that I should have payed more attention when I made the reservations. So I guess shame on me for being human and making a mistake. As I've read on several other reviews management is VERY hard to get in contact with, or returning phone calls.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Staybridge Suites San Antonio Sea World

Address: 10919 Town Center Drive, San Antonio, TX 78251
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#67 Family Hotel in San Antonio
#68 Luxury Hotel in San Antonio
#68 Top resorts Hotel in San Antonio
#79 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Staybridge Suites San Antonio Sea World 4*
Official Description (provided by the hotel):
Staybridge Suites Seaworld is located in the Westover Hills neighborhood of San Antonio. Our hotel is conveniently located close to Seaworld, Lackland Airforce Base, The Hartford, Chase, Citibank, Wells Fargo, Southwest Research Institute, and the Nationwide call center. Our all suites hotel is designed with the need of all our traveler regardless of business or leisure trips. Come relax and wind down at the Staybridge Suites Seaworld. ... more   less 
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Also Known As:
Staybridge Suites San Antonio Sea World Hotel San Antonio

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