Admittedly, I chose the Four Points by Sheraton in downtown because I had enough Starwood Preferred Guest (SPG) points to use for my stay. I also have heard good reviews on it and the fact that it is close to the Riverwalk. The hotel room was nice. There was a separate sitting area from the bedroom, so the sofa in there could serve as a place to sleep on if you need extra room. The decor was not too fancy but pleasing to the eye. The only complaint I have was the lack of basic toiletries that I've usually come to expect from a Four Points. It's not a major complaint as I usually bring my own toiletries (soap, shampoo, toothpaste, etc.), but it was just unusual for this type of hotel. The location of this hotel to Riverwalk is not bad, you would have to walk about 4-5 blocks to get to the nearest side of the Riverwalk and to downtown, so not bad at all. The staff is quite friendly and willing to answer any questions or give you the assistance you need. I did order some room service for breakfast and the food was quite good for how much they charged. I did not get to use the pool or fitness center but I did see them and I think they looked, at the very least, adequate in serving the purpose. There is a small restaurant as you enter the hotel and also a coffee/convenience store to the side.
If you are a business traveler who needs to stay closer to downtown or want a fancy hotel, this is not the place to go. However, if you are traveling for pleasure and want a classy, decent and not-so-expensive hotel, the Four Points is perfect!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 29, 2013
Thank you very much for taking the time to provide us with your experience at our property. The Four Points Brand recently changed their amenity program and how it is delivered. We now provide shampoo, shower gel, and conditioner in bulk. They are mounted in each of our bath/shower area walls.
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I do apologize if we did not mention this to you during your stay. Starwood, as a whole, is trying to reduce its carbon footprint, and we have found that this is just one way for us to reach our goal.
We are very happy to know that you had a wonderful stay with us and hope that we can see you agin in the near future!!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.