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Four Points by Sheraton San Antonio Downtown: Traveler Reviews

524 South St. Mary's Street, San Antonio, TX 78205 (Downtown)
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Four Points by Sheraton San Antonio Downtown
Ranked #46 of 343 hotels in San Antonio
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160 reviews from our community

Traveler rating
    81
    42
    20
    9
    8
See reviews for
Families
28
 
Couples
42
 
Solo
11
 
Business
41
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Houston
1 review
2 helpful votes 2 helpful votes
“River Walk”
5 of 5 stars Reviewed December 9, 2012

I had a great stay at the Four Points. Checkin was a breeze, my room was clean and surprisingly large (essentially a living room and a bedroom in one), and I had a fantastic stay. The hotel is only 2 blocks from the Riverwalk, which is a great way to enjoy the city without having to compete with cars on the street.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Hung D about Four Points by Sheraton San Antonio Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara, México
1 review
“Karina Morales the best service in Four Points San Antonio!”
5 of 5 stars Reviewed November 27, 2012

Mr. Rob Peña:

We had a FANTASTIC STAY!!!

The room was impeccable and very large with a living room and 2 - yes two- TV flat screens!!! I loved that the hotel is 2 blocks from the Riverwalk and very close also from The Alamo: an easy walk down. KingWilliams district is only 2 blocks from the hotel. Pool is simple but lovely.

Karina Morales is a kind person, bilingual and very helpful as well as very professional and friendly.

The breakfast-buffet was great also! I will return ALWAYS to this hotel when visiting San Antonio.


Sincerely

Alberto Paz and Javier Piña

bettopaz@hotmail.com

Karina Morales the best service in Four Points San Antonio!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BettoPaz about Four Points by Sheraton San Antonio Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Feels like a motel”
2 of 5 stars Reviewed November 21, 2012

It's a Four Points, but worn, stained and musty. Workout room and bar were ok and the rooms were a good size. Some staff were super friendly and helpful, some were bratty and unprofessional. Location is on the edge of downtown in the dated touristy area, but you can walk to some interesting bars and restaurants within 5 to ten minutes.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
Ask XnChicago about Four Points by Sheraton San Antonio Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob P, General Manager at Four Points by Sheraton San Antonio Downtown, responded to this review
November 29, 2012
Thank you very much for your feedback. We are very proud of our team members that display a warm and inviting environment. That is our culture here at the Four Points. When you have an opportunity I would love to further discuss the "bratty and unprofessional" staff. Looks like a training opportunity to introduce them into our culture. You can reach me at 210-212-8701. This is my direct line. Thank you and I look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belmont, California
2 reviews
4 helpful votes 4 helpful votes
“Clean, comfortable, inexpensive”
5 of 5 stars Reviewed November 21, 2012

I had a great stay at the Four Points. Checkin was a breeze, my room was clean and surprisingly large (essentially a living room and a bedroom in one), and I had a fantastic stay. The hotel is only 2 blocks from the Riverwalk, which is a great way to enjoy the city without having to compete with cars on the street. The Alamo is an easy walk down the Riverwalk, and there was an excellent Belgian bistro -- La Fritte -- just a few blocks away as well. The staff was very friendly, and I greatly appreciate a 12pm checkout when traveling to a different timezone.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Reid C about Four Points by Sheraton San Antonio Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anaheim, California
1 review
“Great value/location!”
5 of 5 stars Reviewed November 19, 2012

Excellent staff!. I was in town from California to visit my daughter in college and then fly home together for the Thanksgiving Day holiday. While my daughter was in class, I kept myself busy with a short walk to the Riverwalk, Hemisfair Park, Tower of the Americas, and The Alamo! As a frequent business traveler, I would also recommend this property as there are plent of places to eat in the evenings!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Antmoncayo about Four Points by Sheraton San Antonio Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Four Points by Sheraton San Antonio Downtown

Also Known As:
Four Points By Sheraton San Antonio Downtown Hotel San Antonio
4 Points By Sheraton San Antonio Downtown
Four Points By Sheraton San Antonio Downtown Hotel
Address: 524 South St. Mary's Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > Downtown
Amenities:
Bar/Lounge Fitness Center Free Breakfast Free High-Speed Internet Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Best Value Hotels in San Antonio
#37 Family Hotels in San Antonio
#77 Business Hotels in San Antonio
Price Range: $$
Official Description (provided by the hotel):
The new Four Points by Sheraton San Antonio Downtown puts you in the middle of the city. Located steps from the lovely River Walk, the legendary Alamo, and the Henry B. Gonzalez Convention Center. ... more   less 
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