We went to San Antonio for Thanksgiving week to spend time with family. Because we knew it was going to be a busy week, we booked our hotel back in September for 1 night. The day we were supposed to check in around 2pm we got a voice mail from the receptionist of this hotel saying that we have been moved to another hotel, he left the address but not even the name of the new hotel, an hour before our check in. Of course we are not locals, so we had no idea where this place was. My husband called them back and of course there was no manager to talk to so it was VERY stressful/frustrating. After 3 calls later we decided to just cancel the reservation because of their horrible customer service. Their excuse was that they overbooked, but it's not fair that we had to go through this because of their incompetency and lack of professionalism. I would never consider this hotel ever again!!

I have stayed at this property multiple times this year for business. The first couple of times it was booked solid and the main area was extremely dirty, sticky floors, etc.. This time around things looked better though it is starting to show some age. The room I was in had torn wallpaper and the shower glass could of been cleaned from the last occupants.

We are required to stay here when visiting our company offices for business, they do offer a farily cheap rate and for what you do pay the value is definitely worth the money.

The one thing we all would like is for the hotel to step in and address the ongoing issues with kids running up and down the halls with no supervision and the use of the pool/hot tubs after hours with everyone screaming, dripping on the floor and making the elevators smell terrible.

We did find some really good restaurants close by, Mama Margies we enjoyed at 1am in the morning after working late. They had some good mexican food and are open 24 hours.

We stayed here for 3 nights. The hotel was very busy, and we heard a lot of noise as people would walk by the rooms, noise through the walls, etc. I'm in sales and used to traveling, so the noise seemed unusual to me. They were doing a lot of carpet shampooing for some reason while we were there and it made the room smell musty. The hotel's location was also a bit inconvenient to get to, due to its unique location off the highway.

All of the employees that I encountered were very friendly. Despite arriving after 4, the front desk told us there wasn't a room ready for us yet. We didn't wait long, but it was a little surprising. When we arrived in the room (suite with two queen beds), there was only one set of towels. Luckily the maid was still in the hallway and she was happy to give us more. There are two bathrooms in the room. One with a toilet and a (very) small sink, while the other has the tub and a regular sized sink with a counter. I found that bathroom a little dark, which is disappointing because that's where the big mirror is. Beds were comfortable and the shades made the room dark. The pool is ridiculously small. The workout room had two treadmills and two ellipticals. The breakfast buffet was hot and well stocked.