We went to San Antonio for Thanksgiving week to spend time with family. Because we knew it was going to be a busy week, we booked our hotel back in September for 1 night. The day we were supposed to check in around 2pm we got a voice mail from the receptionist of this hotel saying that we have been moved to another hotel, he left the address but not even the name of the new hotel, an hour before our check in. Of course we are not locals, so we had no idea where this place was. My husband called them back and of course there was no manager to talk to so it was VERY stressful/frustrating. After 3 calls later we decided to just cancel the reservation because of their horrible customer service. Their excuse was that they overbooked, but it's not fair that we had to go through this because of their incompetency and lack of professionalism. I would never consider this hotel ever again!!
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- Also Known As:
- Springhill Suites San Antonio Northwest/Medical Hotel San Antonio