We were in San Antonio for 5 days for our son's graduation from BMT. I picked this property based on the reviews and folks either were more generous than I am or things have really gone downhill since those reviews were written.
To start it off, our room had a missing lightbulb, a light fixture in the ceiling of the shower was missing and the ShowTime program guide was from the prior month. (We checked in on 4/18!) When I asked the front desk person for a current one, he couldn't locate one and we never got one the whole time we were there. he did find us a lightbulb for the missing one. Then we noticed that the time on the alarm clock was off by over an hour and a half. Normally, I would just change the time but this alarm clock had a cover screwed on over the controls in the back and I couldn't get it off. Again, I told the front desk clerk. He came up to the room and tried to remove the cover and couldn't. He came back twice with tools and still couldn't get the cover off. He said that Maintenance had left for the day. Did he offer another alarm clock? Did Maintenance ever fix it? No on both counts.
We also asked for extra towels on one day and were told that they were all in the laundry. Really? Sounds like the hotel needs more towels if they're that tight!
However, the biggest complaint I have is that we booked an extra room for my 87 year-old father. He has some disabilities and I specifically requested a handicap-accessible room with a walk in shower and the indication I received when I made the online reservation was that I got the room. When I went to check him in, I was told that they had a handicap-accessible room but it didn't have a walk in shower. Those were limited and were given out on a first-come, first-serve basis. That was never indicated on the web site! I don't know if this is just the excuse they use when they screw up reservations or if their website is just poorly done. Dad's room also had a lightbulb out. (Don't the housekeeping staff check this at all?)
Now, what was positive about the property?The rooms appeared to be clean. The staff was nice (though they appeared to be poorly traned and unempowered). The price was reasonable(though not any overly great deal).
But, in this day and age, things are too competitive and there are too many options to spend my money for mediocrity. This was a very special occasion for our family and I ask whether the hotel room where we spent a lot of our time contributed to or detracted from the whole affair, I have to say it was the latter. Makes me wary of Springhill Suites and Marriott in general.Next time, I'll try a Hilton chain property even if it isn't as convenient. I haven't had an experience like this ever with them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.