When checking In the Front Desk Clerk Did not look professional. Second he was not at the Front Desk and had to wait 5 minutes for him to come out of the back office for which you can see he was on the computer.
I wanted to split the bill with a friend of mine 50/50 , was told that was fine and to pay upon check out. Fine. Our Second day there we TRY to use the pool area but there were several families using the pool / hotub. Pool looked bright green and merky , not safe at all to swim in. Later that evening I went to purchase a few drinks and snack items and the current Front Desk Clerk seemed like I was a bother to him and was very rude.
When checking out , they had put a $300 hold on the card I assume for damages , which is understandable. Next day I looked and the hotel clerk had charged everything on my card even though I had a receipt saying that the bill was split on 2 DIFFERENT CARDS.
Overall this Hotel needs to hire Properly Trained Front Desk Clerks that now how to work in a HOSPITALITY enviroment. I have stayed here 3 times and this will be my last.
- Official Description (provided by the hotel):
- Our fully renovated Hampton Inn offers modern accommodations near all of San Antonio's major attractions and businesses. Guests enjoy spacious rooms with free WiFi, microwave and mini-refrigerator plus an indoor pool and free hot breakfast each morning. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels, Expedia, Travelocity, TripOnline SA and Hotels.com so you can book your Hampton Inn & Suites San Antonio Northwest/Medical Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites San Antonio Northwest/Medical Hotel San Antonio