First, the good ...
The rooms are pretty nice, not those old out-dated Holiday Inn. It is SO close to Seaworld. It is perfect for family with young or old family members who can't do a whole day of activities in Seaworld and needs a break/nap.
Now, the bad:
I called the hotel the day after my reservation. Put on hold 3 times. When the guy finally had time to talk to me, he said "OK. What do you want?"!! Hmmm. I told him that I booked 2 rooms, and would like (1) at least 1 room with 2 beds and (2) the two rooms to be together. When we arrived, there was not a record of my call or request. We ended up having 2 rooms on the opposite ends of the same floor.
The maids did not seem to like to re-stock items for the room. We started with 4 shower towels in the room, then reduced to 2 towels. We went to front desk to ask for extra towels and were told they would be delivered to our room (extra tip on top of what we already left in the room for the maid). The coffee, tea, sugar, etc. were also not restocked. It seemed to me that we had to ask for something should have been available in the room every day.
After we came home, we found out $3 was charged to our credit card. Called the hotel and the woman on the phone said she had no ideas (just like us) what the charge was for. We were told it will be refunded ... we will see.
I'd recommend this hotel only for its location and family friendly.
- Also Known As:
- Holiday Inn San Antonio Nw - Seaworld Area Hotel
- Holiday Inn San Antonio Nw - Seaworld Area Hotel San Antonio
- Official Description (provided by the hotel):
- Welcome to Holiday Inn's first LEED certified 'Green' hotel! This is a unique property, utilizing the latest energy efficient technology and environmentally friendly materials available today. The property features a Sporting News Bar & Grill, a sports themed facility offering all major sporting events on the 14 flat panel TVs, along with a selection of 16 different beer on tap. In addition, the hotel has three pools (one indoor, two outdoor, including a kiddie pool) and a hot tub, along with a full service bar in the pool area. The guest rooms all have 32' flat panel televisions, pillow top mattresses, coffee makers, irons/boards and hair dryers. ... more less
- Reservation Options:
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