The restaurant's food was very good, and the server offered a free dish due to slow service (the restaurant was busier than expected mid-week). Each member of the staff was helpful, and the rooms have been nicely remodeled since my last stay there. Being able to take advantage of the HHonors benefits is a nice addition to this property.

Our overall stay at the hotel was a good one. The front desk and restaurant/bar staff were great and very helpful. The hotel itself is very beautiful, great decor...etc. The location is great, especially since it's right next the Alamo which I personally found very neat. The only reason I didn't give them an excellent review was the size of the room. We were placed in a very small room, I thought for the price it was a little too small. So take caution, double check the size of the room you get.

The staffs are very professional, appearances are well kept. Loved the hotel room, the facility is definitely top of the line. And the location is excellent, right next to the Alamo, and few blocks away from the river side walk. Great place to stay. I am totally happy.

The hotel and room were very nice however the overall experience was ruined by the the way we were treated by Nathan at check -in. Our hotel was paid in full before check -in. Nathan was rude and told us unless we showed him documentation he was charging us again. Our car was already parked and had to wait at least 15 minutes for a valet to return to get our keys. I gave Nathan our paperwork and he rolled his eyes, handed it back and asked for my credit card for incidentals. I asked if there was a manager I could talk to and he said he was it and mumbled something else my husband and I could not understand. I then check my bank account the next morning ( after a night of no sleep because the AC did not work) only to see that Nathan charged us the exact same amount for our room again. $400.00 off my card total! I call the hotel back because we have have already left and they say they will take care of it and call me within the next couple hours when the charges have been reversed.I am still waiting on that call and for the charges to be reversed. Also have a call into the General Manager,