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All 343 San Antonio hotels

The Fairmount: Traveler Reviews

4.0 of 5
401 South Alamo Street, San Antonio, TX 78205 (Downtown)
Hotel amenities
The Fairmount
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48%
Ranked #221 of 343 hotels in San Antonio
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79 reviews from our community

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Date Rating
San Francisco, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“I understand why the reviews are so mixed …”
3 of 5 stars Reviewed November 21, 2012

The reviews from this and other sites are all over the map, and now I understand why:

We arrived in San Antonio after 1 a.m. Lost (There is a North and South Alamo—something our GPS didn't quite understand), we called the hotel to get directions. "What is your name? Do you have a reservation? When did you make it? What is your name? (He asked multiple times.) Despite the clerk saying he didn’t know the area (we stopped police officers for directions), we arrived—only to have the clerk meet us outside the hotel with our room key—which he tried to thrust into my hand as I was still trying to get luggage out of the trunk. (Uh, how about asking for some ID?)

Some "senior" friends arrived much earlier. Anxious to see the sites around town, they asked where the Riverwalk was (a major attraction, literally across the street through a park), but the desk clerk shrugged his shoulders.

Yet, the weekend day staff was quite helpful and courteous. And strangely, two piles of local maps—including the Riverwalk—were available on the counter.

The hotel furnishings are a bit run down—beyond "shabby chic" (The rug in my room was well-worn with the edges a filthy black. Ick.), but the rooms are spacious—especially the suites—and “could be” charming.

BOTTOM LINE: Would I stay there again? Probably not. For not much more money there are hotels with better amenities. Perhaps The Fairmount was once the "Jewel of San Antonio," but now it needs a good cleaning—and some staff training.

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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask Tracy S about The Fairmount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
“Average”
2 of 5 stars Reviewed October 2, 2012 via mobile

This place is In a good spot, but very creepy I wouldn't recommend and I would never go back. They keep your card on file like most places do, and then charge 21$ a night for valet parking, which isn't an option.. It's mandatory and they only do valet parking. Disappointed

  • Stayed September 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask Brittfeeney2124 about The Fairmount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
“Jewel of San Antonio - Slightly Faded”
4 of 5 stars Reviewed September 17, 2012

In over 20 years of booking rooms, we last stayed at the Fairmount on September 13 - 16, 2012. We truly enjoy the quiet, the ambience, the antique furniture and plush furnishings. Staff are very helpful and very accommodating. Yes, it is a bit frayed and worn, but warmer and more inviting than the mega boxes. Will definitely stay again and hope that renovations to update are in the works.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by Bill M for San Antonio
Ask Bill M about The Fairmount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“old school style”
5 of 5 stars Reviewed August 23, 2012

Stayed here and was amazed at the size of the suite for the great bargain price. Also the restaraunt has fantastic food and drinks and excellent service. Located right next to LaVillita and a short walk to the Riverwalk or the Tower of the Americas. The suites are very large and comfortable.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Margaret B about The Fairmount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russell E, General Manager at The Fairmount, responded to this review
August 29, 2012
Thank you for your kind words and we look forward to seeing you again!!Thank You Russell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weslaco, TX
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Disappointed and overpriced”
3 of 5 stars Reviewed July 22, 2012

Booked hotel for event, it was cancelled due to weather. We arrive and room not ready. We walk into room is smaller and no balcony as booked but only one available. Room is really stuffy a/c not working. Advise front desk clerk sounds lost on what to do but calls maintenance. we sight see for three hours to give chance for repairs. We return and have to wait a bit more. Finally get to settle in room. No frig, after paying $295 before tax, need to pay extra $25 if we want little frig. We were traveling with two kids so we paid. Horrible lighting used flaslight most of the evening. Room was still stuffy slept with door kept open with trash can. Hotel does not offer breakfast does have attached restaurant but already felt we overpaid for room didn't want to gamble anymore. Hotel was pretty, kind of outdated but pretty. Other than having a dog who lives in lobby who serves as mascot nothing special. Informed front desk of my unpleasant stay and was given a reluctant apology. Asked for manager clerk handed me business card. (Found out later she was a mgr, think assistant) Called number provided for 1 week straight, always got voicemail left messages. Never contacted me. I would not recommend this overpriced hotel. With our busy schedule, hard to get away and was very disappointed.

  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by deeherr for San Antonio
Ask deeherr about The Fairmount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Russell E, General Manager at The Fairmount, responded to this review
August 29, 2012
I would like to personally thank you for staying at our hotel .Its sounds like it wasn't pleasant and I apolagize for your stay.I really would like to here the troubles with your stay so I can address the issues you encountered.If you would be so kind as to give me a call at the hotel.(210)224-8800
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Additional Information about The Fairmount

Also Known As:
The Fairmount Hotel San Antonio
The Fairmount Hotel
Fairmount San Antonio
Fairmount Hotel San Antonio
Address: 401 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Wheelchair access
Hotel Style:
#6 Romantic Hotels in San Antonio
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Intimate, European-style hotel built in 1906 and located on San Antonio's River Walk. ... more   less 
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