I was a little disappointed at check-in. The night manager who checked us in, is in need of hospitality courtesy. I needed a late check-out, which he said he couldnt offer even when I called before booking to make sure this was possible. After speaking to someone else, this was resolved. I have to admit, I was really questioning my choice of hotel. However, I am pleased to say that, other than that incident, our stay was very pleasant. The pool is very nice and part of it is indoors. They have a Bistro downstairs and their food is good and very affordable. The manager and employees at the Bistro were very friendly and helpful. The rooms are nice and comfy. The beds are amazing! The location is also great....next to Sea World with complimentary shuttle.